tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/3400-frost-bankInfinite Kind: Discussion 2016-11-14T17:10:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/405416742016-08-15T16:26:27Z2016-08-15T16:26:27ZFrost Bank<div><p>Hi Chris,</p>
<p>If you purchased Moneydance from a third-party site, such as the
Mac App Store/iTunes, you will have to go through their site to
process your refund request. If you have not received a reply from
them within 2 business days, please let us know and we can look
into this.</p>
<p>It is unfortunate that your bank does not support Direct
Connect, which Moneydance requires in order to talk directly to a
bank. If your banks decides to use Direct Connect in the future we
will be happy to assist in setting up a connection.</p>
<p>Without Direct Connect, the best way to get your files into
Moneydance is to use a web browser to download them from your
bank's web site. You can download into QFX, OFX or OFC files (aka
Quicken or MS Money files), any of which will import cleanly into
Moneydance.</p>
<p>Ian O<br>
Infinite Kind Support</p></div>Ian Otag:infinitekind.tenderapp.com,2009-01-14:Comment/405416742016-08-15T16:39:43Z2016-08-15T16:39:44ZFrost Bank<div><p>Thank you, Ian.</p>
<p>I just contacted my bank (Frost) and they confirmed that at this
time they do NOT support OFX. With this in mind, if possible I
would like to pursue a refund.</p>
<p>I purchased Moneydance on June 24, 2016. I have requested a
refund multiple times via the Itunes/App Store method, but have
heard nothing back from Apple. If it is possible for a
representative from Infinite Kind to look into this, I would be
grateful. Or, if you have another suggestion for resolution, please
let me know.</p>
<p>Thank you in advance for your help.</p>
<p>Best regards,</p>
<p>Chris Hall<br>
713-385-5144</p>
<p>From: Ian O ><br>
Reply-To: ></p></div>Chris Halltag:infinitekind.tenderapp.com,2009-01-14:Comment/405416742016-08-15T17:03:51Z2016-08-15T17:03:51ZFrost Bank<div><p>Hi Chris,</p>
<p>Unfortunately, we cannot authorise a refund for App Store
purchases on our end; you will have to go through their process on
their site at <a href="http://www.apple.com/support/mac/app-store/contact/">http://www.apple.com/support/mac/app-store/contact/</a><br>
Can you confirm you've followed the link above, when contacting
them previously?</p>
<p>You could also try these steps -<br>
Go to Apple's problem reports page: <a href="http://reportaproblem.apple.com">http://reportaproblem.apple.com</a><br>
Login with your Apple ID user name and password<br>
Find the purchase you want refunded<br>
Select Report a Problem to the right of the purchase.<br>
Select the reason you want the refund, fill in the description, and
submit</p>
<p>Ian O<br>
Infinite Kind Support</p></div>Ian Otag:infinitekind.tenderapp.com,2009-01-14:Comment/405416742016-08-15T17:09:57Z2016-08-15T17:09:57ZFrost Bank<div><p>Thank you, Ian.</p>
<p>Yes, I’ve tried to handle through the “Report a
Problem” method (4-5 times) but haven’t heard anything
back. I just opened a support ticket via the link you provided, so
hopefully this will resolve the issue.</p>
<p>Thank you again for your help. Have a great day.</p>
<p>Chris</p>
<p>From: Ian O ><br>
Reply-To: ></p></div>Chris Hall