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Thomas Henry

17 Sep, 2017 05:30 PM

I just purchased Moneydance. It gives me an error message when I try to set up online banking with First Republic Bank. Message indicate the ID or PIN is incorrect, which is false. I copied and pasted the information and also typed it in. Neither works.

1. 1 Posted by Thomas Henry on 17 Sep, 2017 05:38 PM

   
   I see in the article you cited that I may need different log in information from my bank.  Let me try them on Monday before you respond to my request.
   
   
   Thomas Henry JD, President
   RealCare Insurance Marketing, Inc.
   19310 Sonoma Hwy, Suite A
   Sonoma, CA 95476    
   Phone 707-931-7170
   Fax 707-940-1752
   

   ----------------------- Original Message -----------------------

     

   From: Infinite Kind <[email blocked]>

   To: [email blocked]

   Date: Sun, 17 Sep 2017 17:32:26 +0000

   Subject: Your support request has been received by The Infinite Kind

     

   	The Infinite Kind technical support: infinitekind.com/help email: [email blocked]

   Hello Thomas Henry! This is an automated response to let you know that we've received your request: Online Banking and will respond as quickly as possible. Answers to many common questions can be found in our knowledge base and user guide. Based on your support request, we think you may find the following articles from our FAQ helpful: Automatic Downloads We'll send an email to you (at [email blocked]) when we update your support request. Alternatively, you can keep track of this conversation online. Thanks again! Sincerely, The Infinite Kind

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2. System closed this discussion on 17 Dec, 2017 05:40 PM.