M & T Bank

mbdavison's Avatar

mbdavison

29 May, 2019 01:12 PM

Why is it that after over 10 years of using Moneydance and Direct Connect with my bank M & T Bank, I can no longer connect with them? I alerted support but having been waiting since May 1 for a fix. PLEASE HELP ME.

  1. 1 Posted by mbdavison on 06 Jun, 2019 01:54 PM

    mbdavison's Avatar

    WHAT DO I HAVE TO DO TO GET THIS PROBLEM WITH MY BANK RESOLVED? IF YOU CANNOT DO ANYTHING, PLEASE REIMBURSE ME $49.99 FOR UPGRADE PURCHASED MAY 3, 2019.

  2. 2 Posted by Henry on 06 Jun, 2019 03:37 PM

    Henry's Avatar

    Hi Margaret,

    I am very sorry that we haven't yet found a solution for the M&T connection issue.
    Your discussion was flagged to be notified as soon as a solution is available.

    As agreed in the previous discussion, I have asked our payment processing partners FastSpring to process your refund. They will let you know when the process is complete from their end.

    --
    Henry, Infinite Kind Support

  3. System closed this discussion on 05 Sep, 2019 03:40 PM.

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