Download transactions opens my online account

Marcene Merlot's Avatar

Marcene Merlot

25 Oct, 2020 11:28 PM

When I select download transactions my online account log in pops into Moneydance. If I enter my credentials, I am taken to my online account and the transactions are not downloaded to Moneydance. What am I missing?

  1. 1 Posted by dwg on 25 Oct, 2020 11:37 PM

    dwg's Avatar

    I'm a fellow user.

    Without knowing details like what financial Institution this is, what error messages you may be get, etc it is not really possible to analyse what may be happening and why.

  2. 2 Posted by marcenemerlot on 26 Oct, 2020 02:01 AM

    marcenemerlot's Avatar

    I am trying to connect with Capital One, I do not get any error messages, I get log in page inside the app. When I log in, it I just like I am online and can do online banking but nothing gets transferred to MoneyDance.


    I select download Venture One Transactions


    I get this:



    If I log in, I can do my normal online banking but I do not see any way to get my transactions to the app.


    Thank you -



    Marcy Merlot

    Cell - 541.788.0394

  3. 3 Posted by dwg on 26 Oct, 2020 03:00 AM

    dwg's Avatar

    I'm a fellow user.

    I understand what you are doing.

    When you choose this download option, or click on the download button in the account register, if Direct Connect has not been configured for an organisation and the Web URL has then Moneydance starts its Embedded Browser. I'll refer to it as Moneydance Connect to ensure there is no confusion with any other system or with your system level browser.

    The goal of Moneydance Connect is to interact with financial Institutions Internet sites to facilitate transaction downloads, this can go as far as automating the downloads via scripting, but at the simplest level intercepting the downloads to bring the data into Moneydance.

    Moneydance Connect is still very much in the early phases of its development, this should really be considered a Beta feature. The first iteration came in Moneydance 2019, a lot of it has been rewritten for the 2021 release.

    At the moment there are many institutions it does not work with, and it looks like Capital One fits into that group. It also does not work with my banks and I have fed detailed logs back to the developer on those connection attempts.

    So I do not think you are missing anything, it is just that the current development state of Moneydance Connect is not working with your institution.

    If I recall correctly Capital One stopped supporting Direct Connect so in that instance the available option is to manually download the transaction files with your system browser and importing those files. The Open Account Website will open your system browser and take you to the website.

  4. 4 Posted by derekkent23 on 26 Oct, 2020 08:10 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Marcene

    Just to add to dwg comments.

    When you are as dwg says, for want of a better word, using Moneydance connect the process is exactly the same as if you were using your normal browser. I am not a capital one client but in general the process is the same so all banks, Login, navigate to the download page, select download file type, QFX or OFX as first choice and if these are not available QIF. Then click on the download button you see on the banking site. This is the point were Moneydance connect should intercept the download and instead of a file being downloaded to your hard drive it goes straight into Moneydance and you can now select the account it imports into. If it’s a QFX/OFX file type the next time you use this feature, provided you ticked the box on the first run, the transaction will just go to the correct account.

    That this stage of development it works for some bank, one of mine works, the other doesn’t. Its work in progress. Make sure you are running the latest preview build at

    It was preview build 2007 that got one of my banks working.

    Hope this helps.

  5. 5 Posted by marcenemerlot on 27 Oct, 2020 03:11 AM

    marcenemerlot's Avatar

    Thank you both, I will give it another try to download the file. I am disappointed, I picked Moneydance because I thought it would easily download transactions.


    Marcy Merlot

    Cell - 541.788.0394

  6. 6 Posted by dwg on 27 Oct, 2020 05:59 AM

    dwg's Avatar

    I'm a fellow user.

    Importing data into Moneydance is generally straightforward. Getting the data from the financial institution easily and in a usable form can be a challenge.

  7. System closed this discussion on 26 Jan, 2021 06:00 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

19 Jul, 2024 06:20 PM
19 Jul, 2024 04:55 PM
19 Jul, 2024 04:00 PM
19 Jul, 2024 03:43 PM
19 Jul, 2024 02:39 PM