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I can't create a new account

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Gershon Rothstein

07 Jan, 2022 02:53 AM

I tried to download from my chase account, but it tell me that I need a new browser. My browser is current.

1. 1 Posted by dwg on 07 Jan, 2022 04:37 AM

   

   I'm a fellow user.

   It sounds like you may be trying to use the browser implementation that is built into Moneydance, if so it is now that this is incomplete and does not work with a lot of banks. The solution in such a case is to use your system browser.

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2. Support Staff 2 Posted by Maddy on 07 Jan, 2022 01:25 PM

   

   Hi Gershon,

   I can see you’ve received a reply from one of our knowledgeable Moneydance customers and it appears you’ve been given the information you need.

   However, don’t hesitate to get back in touch if you have further questions or need any assistance.

   --
   Maddy, Infinite Kind Support

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3. System closed this discussion on 08 Apr, 2022 01:30 PM.

4. Gershon Rothstein re-opened this discussion on 22 Aug, 2022 10:06 PM

5. 3 Posted by Gershon Rothste... on 22 Aug, 2022 10:06 PM

   

   Hi,

   I'm finally back after 8 months trying again to set up Moneydance.

   Is there a user guide that I can read to try and figure out how to set
   things up?

   I would like to give it a try but I really don't know what I am doing.

   Thanks,

   Gershon

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6. 4 Posted by dwg on 22 Aug, 2022 10:13 PM

   

   The Moneydance User Guide takes the form of an online Knowledge Base, this is split up like a book into chapters and sections, the entry point is:

   https://infinitekind.tenderapp.com/kb

   The first few chapter like areas are particular helpful if you are just getting started as they cover much of the basics.

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7. Support Staff 5 Posted by Maddy on 23 Aug, 2022 01:20 PM

   

   Hi ,
   Thank you for contacting Moneydance support.

   I can see you’ve received a reply from one of our knowledgeable Moneydance customers. To add to this useful information I thought it's worth mentioning that if you let us know which features and functions you'll be using, we'd be happy to provide guidance and links to the articles you need.

   In order to get started, please refer to this article of the Knowledge Base and follow the links listed on the right hand side of your screen.

   Please keep us posted on your progress, Thank you!

   --
   Maddy, Infinite Kind Support

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8. System closed this discussion on 22 Nov, 2022 01:20 PM.