tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/7163-line-of-credit-accountInfinite Kind: Discussion 2022-08-16T19:00:21Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/542718322022-05-13T08:21:32Z2022-05-13T08:21:32ZLine of credit account <div><p>A related problem with another bank: 3 transactions in a line of credit account (dated prior to today's date) are not being downloaded through MD+, can I download them though the browser on the bank website or could that cause issues with the MD+ connection?</p></div>haroldtag:infinitekind.tenderapp.com,2009-01-14:Comment/542718322022-05-13T08:34:57Z2022-05-18T08:43:54ZLine of credit account <div><p>Hi Harold,</p>
<p>Usually you can select Online->Setup Moneydance+ and click on an account (not the bank name) in the right column you should see a popup menu. If you select the <strong>Reset Sync Date entry</strong>, Moneydance will prompt you to select how far back in time you'd like it to request transactions, upon the next download. How far back the transactions actually go is dependent upon the bank and/or their service provider, but Moneydance will request whatever date you specify.</p>
<p>As a side note: if those 3 transactions are still pending (this could be the reason why they have not been downloaded yet) and you manually import them to Moneydance, upon the next download they will appear again creating duplicates.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/542718322022-05-17T19:00:11Z2022-05-17T19:00:11ZLine of credit account <div><p>I have tried the option of resetting the sync date to no avail</p></div>harold