Ally Bank

Noah Sellers's Avatar

Noah Sellers

22 Feb, 2023 01:21 AM

To Whom it Concerns,

Please work with Ally Online Banking.


  1. 1 Posted by dwg on 22 Feb, 2023 01:59 AM

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    Ally Bank has never provided the infrastructure that is required for Direct Connect support, they have only supported Quicken's proprietary protocols, thus restricting the software that can be used for automatic downloads.

    The optional paid for service Moneydance+ may support downloads through the aggregator that is used, but I am not in a position to look up their supported banks.

    You can import transaction files that your manually download from the bank into Moneydance.

  2. 2 Posted by gbonawitz on 22 Feb, 2023 11:20 AM

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    I download multiple accounts from Ally fine using MD+

  3. Support Staff 3 Posted by Maddy on 22 Feb, 2023 11:59 AM

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    Hi Noah,
    Thank you for contacting Moneydance support.

    Currently, Moneydance supports automatic downloads using Direct Connect or Moneydance +. Although Ally Bank do not support Direct connect, they link just fine with Plaid through Moneydance +.

    Without Direct Connect and Moneydance +, you are still able to easily import your data into the program using the OFX or QFX file format, if either of these are available from your bank's website. If not, you can use the QIF file format.Please find the steps for manually importing your data in this article.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  4. 4 Posted by gbonawitz on 02 Mar, 2023 12:56 AM

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    FYI - while Ally *had been working* for me recently it stopped working.
    Yesterday when I unlinked Ally from MD+ and then try to re-add it (including validating via 2FA) I get an error message from Plaid stating "Couldn't connect to your institution". :-(

  5. 5 Posted by gbonawitz on 02 Mar, 2023 01:03 AM

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    Although I suspect I know what the answer is I'm going to ask it ...

    Maddy - is there any kind of ~ support (probably not the best word) agreement b/t IK and Plaid? I understand that likely Ally may have changed something on their end, but how can we know/monitor if Plaid is truly trying to fix it quickly (depending on what changed)?

    It's kind of a big deal to decide "yeah I'll do MD+" because something originally works but then it goes away.

  6. Support Staff 6 Posted by Maddy on 02 Mar, 2023 10:19 AM

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    Noah, please stay reassured that I have escalated this issue to Plaid support directly and we will post an update on this thread, as soon as they respond.

    Thank you for your patience and sorry for any inconvenience this may be causing.

    Maddy, Infinite Kind Support

  7. 7 Posted by gbonawitz on 02 Mar, 2023 02:10 PM

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    Thanks Maddie

  8. 8 Posted by Don on 02 Mar, 2023 11:32 PM

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    I'm having the same issue with Ally. Was working fine for quite some time, then stopped working 2/22/2023.

  9. Support Staff 9 Posted by Maddy on 03 Mar, 2023 11:31 AM

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    @ All

    Plaid were able to identify an issue with their integration to Ally that is causing updates to fail for some users. This issue has been raised with their engineers.
    We will post any updates here as soon as there is a resolution.

    Thank you for your patience!

    Maddy, Infinite Kind Support

  10. 10 Posted by gbonawitz on 03 Mar, 2023 01:50 PM

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    I "jumped the gun" without another update from Maddy confirming a fix and went and tried linking + downloading again, and it worked! Fingers crossed it keeps working!

    Thanks @Maddy

  11. System closed this discussion on 02 Jun, 2023 01:50 PM.

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