Syncing Moneydance with Dropbox

Rich W's Avatar

Rich W

29 Jul, 2020 07:15 PM

Hi I have a moneydance installation on my iMAC and I am using it for two separate sets of Accounts (cant remember what MD call this).

One is called Richards Personal Finances and one is called Richards Business Finance. I can add Richards Personal Finances to Sync to dropbox and all is great - works perfectly. When I then switch to Richards Business Finances and try to add this to dropbox, it all looks good up to the point at which it is supposed to show the Dropbox Authentication Password key which shows as Blank.

Is there a way around this, or am I only able to sync one and not the other. If I cant are there any other options I could use please.


  1. 1 Posted by derekkent23 on 30 Jul, 2020 08:38 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Rick

    I am syncing a number of data sets between computers but all using Dropbox Folder.

    So as a test I tried syncing two data sets using Dropbox Connection and the process worked perfectly.

    The test was done on window 10 running Moneydance 2020(1915).

    All I can suggest is reboot your computer and try again.

    Restart Moneydance and try to sync the second data set again.

    If it fails close Moneydance and post your errlog.txt file.

    On a Mac to be found at
    Home folder:
    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt or:
    ~/Library/Application Support/Moneydance/errlog.txt If you have any trouble finding your Home Library folder you can open Finder and hold down the option key while selecting the Go menu and the Library folder option should occur or you can open Finder and select Go -> Go to Folder and copy and paste in the following:
    ~/Library This should pull up your local Library folder.

    Support or others may see an issue in the error log.

    Hope this helps

  2. 2 Posted by Rich W on 30 Jul, 2020 05:37 PM

    Rich W's Avatar

    Hi Derek
    I am running on MacOSSierra and I cant find either location, nor a file called err log.txt I am afraid.

    I have restarted Mac and MD to no avail I am afraid. It shows the connection is authorised as I see my Dropbox user in below the Show passphrase, but when I click show - still nothing is visible.

  3. 3 Posted by derekkent23 on 30 Jul, 2020 05:59 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Rick

    You should be able to find the errlog.txt file using one of the methods I provided.

    The error log can also be displayed in the CONSOLE WINDOW under HELP.
    Use the SAVE button to save the errlog.txt file to a known location, then post that.

    You could also try the syncing method DROPBOX FOLDER instead of DROPBOX CONNECTION as using this method you avoid the authorisation window. Dropbox Folder assumes you have Dropbox Client installed on your computer, you can see the Dropbox Folder on your computer and you purchased Moneydance direct, not from Apple.

    Hope this helps

  4. 4 Posted by Rich W on 30 Jul, 2020 08:34 PM

    Rich W's Avatar

    Here is the error log message from the Console Window

    Starting Moneydance 2020 (1915) at Thu Jul 30 21:27:52 BST 2020
    Settings Folder: /Users/Home/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
    OS: Mac OS X 10.12.6 x86_64
    Java: 14.0.1 (AdoptOpenJDK)
    Is in sandbox: true; restricted file access: false
    initialized extension balpred in 0.016 seconds
    Initializing fonts:
     preferred: [[SF Pro Display, SF Display, Helvetica Neue, Helvetica, Dialog]]
     regular: [[SF Pro Display, SF Display, Helvetica Regular, Arial, SansSerif, Dialog]]
     mono: [[Gill Sans, Monospaced]]
    fonts resolved:
     default: SF Pro Display:13.0:style0
     mono: Gill Sans:13.0:style0
     header: SF Pro Display:15.0:style0
     register: SF Pro Display:12.0:style0
     reportTitle: SF Pro Display:32.0:style0
     calendarTitle: SF Pro Display:12.0:style0
     reportHeader: SF Pro Display:11.0:style0
     detailTitle: SF Pro Display:15.0:style0
    Setting look and feel class to
    initialized extension debtinsights in 3.145 seconds
    findandreplace (0): 07-30 21:27:55.565|Initialized build 1215 ok
    initialized extension findandreplace in 0.03 seconds
    initialized extension importlist in 0.105 seconds
    initialized extension invextension in 0.001 seconds
    initialized extension moneyforesight in 0.973 seconds
    initialized extension securityquoteload in 0.064 seconds
    Quote Load>INFO:21:27:56-main(Quote Load,Init) Started Build 3026
    Quote Load>INFO:21:27:57-main(Quote Load,Init) Locale en_GB
    initialized extension stockglance in 0.009 seconds
    initialized extension txtimport in 0.002 seconds
    multires images not supported: java.lang.ClassNotFoundException: sun/awt/image/MultiResolutionImage.class
    initialized extension updater in 0.006 seconds
    opening last file: Richards Money
    loading dataset: /Users/Home/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Richards Money.moneydance
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (1.441 seconds), checking for incremental updates
    loading un-synced txn files...
    loading synced txn files...
    replacing root: null () with new root: Richards Money (a33cb583-1234-5678-d7d75-cdd016191123
    Quote Load>INFO:21:28:11-main(Quote Load,HandleEventFileOpened) Debug level set to INFO
    Quote Load>INFO:21:28:11-AWT-EventQueue-0(Main,sendAuto) now 21:28:11.137501 next 2020-07-30T22:00
    updater: read 22059 bytes of update info
    Retrieving signature
    updater: using public key: updater_pub_0
    Sweet! We've gotten a signed description of the update info
    Version info retrieved; we are up to date!
    DropboxAPI: loaded authorized and linked session
    DropboxAPI: loaded authorized and linked session
    Dropbox/API: authentication token present; beginning initial exchange...
    Dropbox/API: ensuring doc sync folder (/.moneydancesync/123db572-e123-4e34-b5b3-ef82ab123d67) exists
    Dropbox/API: authentication token present; beginning initial exchange...
    Dropbox/API: ensuring doc sync folder (/.moneydancesync/123db572-e123-4e34-b5b3-ef82ab123d67) exists

  5. 5 Posted by dwg on 30 Jul, 2020 09:54 PM

    dwg's Avatar

    I'm a fellow user.

    MacOS Sierra (10.12) is going to bite you with Moneydance sooner or later.

    Moneydance is written in the Java programming language and there are known problems with Java programs on the last three point releases of Sierra. Apple corrected the problems in High Sierra. Extremely slow printing is one of the best known issues.

    I see nothing untoward in the log file up to the point it was captured, by no means does it show a complete session - log files get overwritten every time Moneydance is restarted., hence why it needs to be captured just after attempting to do whatever is causing the problem or capturing it after Moneydance has been closed.

  6. 6 Posted by Rich W on 31 Jul, 2020 06:59 PM

    Rich W's Avatar

    OK I have managed to get it working. This was the second dataset (Richards Money) I had on the machine. The first one (Work Finances) was syncing away quite happily to Dropbox.

    So I took the sync passphrase from the first dataset (Work Finances) - added it to the one that couldn't show the passphrase second passphrase (Richards Money) and it synced and created a file in dropbox - but the key didn't allow me to access my Richards Money dataset (new one created).

    So I edited the passphrase in Richards Money to be a new value and that continued to sync.

    Then I went to a different device - installed moneydance, synced to dropbox and it showed me both of my datasets - I selected Richards Money, added my manually updated key and its working.

    On a different device I have moneydance accessing the original dataset (Work Finances) and that too works.

    More complicated than I wanted and probably not as expected, but it works so I am happy.

  7. Rich W closed this discussion on 01 Aug, 2020 10:10 AM.

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