How to show your interest in a ticket

solarpreb's Avatar

solarpreb

31 Jul, 2020 06:23 PM

Hi,
I wanted to be able to indicate my interest in a specific ticket that you guys have in your queue. Is there a way to do that? Also is there a way to be able to see the ticket? I was reading through the discussion titled "How to have future bill payments appear in register" and there is a reference there to ticket #5178 but I don't see any way to indicate my interest in the ticket or to see what exactly the ticket is.
Thanks!
Mark

  1. Support Staff 1 Posted by Ethan on 31 Jul, 2020 07:15 PM

    Ethan's Avatar

    Hello Mark,

    The details of tickets are tracked on our internal system, and customers cannot access that. I think all that is visible from the customer's end is that a ticket is attached to a thread in the right column. (For example, I've attached ticket 5178 to this thread, since you mentioned it.) The details of a ticket is usually just whatever was discussed on that thread. You can indicate interest, and effectively sign up to be notified about any changes to a ticket, by commenting on a thread.

    Ethan
    Infinite Kind Support

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