Ethan on 31 Jul, 2020 07:15 PM
The details of tickets are tracked on our internal system, and customers cannot access that. I think all that is visible from the customer's end is that a ticket is attached to a thread in the right column. (For example, I've attached ticket 5178 to this thread, since you mentioned it.) The details of a ticket is usually just whatever was discussed on that thread. You can indicate interest, and effectively sign up to be notified about any changes to a ticket, by commenting on a thread.