Syncing and saving changes then saving messages

tonyt's Avatar


02 Aug, 2020 04:47 PM

I am using latest Mojave and latest stable MD. Today when I quit I got two messages - first one said something about syncing changes and the second said saving. I do not sync at all. It is switched off in sync settings. Yesterday my backup file was around 95mb, todays is 22mb? Should I be concerned and what is going on.
Advic / help appreciated.

  1. Support Staff 1 Posted by Ethan on 02 Aug, 2020 08:17 PM

    Ethan's Avatar


    It's difficult for me to say one way or another with that amount of information. Have you recently changed which version of Moneydance you are using? Does your data appear to be ok when you open it again?

    We could take a look at your error log to see if it indicates anything is amiss, if you'd be willing to post it. If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt


    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:


    This should pull up your local Library folder.

    If you're using Windows, it should be located at:


    If you're using Linux, it should be located at:


    Infinite Kind Support

  2. 2 Posted by tonyt on 03 Aug, 2020 08:04 AM

    tonyt's Avatar

    Hi Ethan
    All balances seem OK. Here is the log file:
    Starting Moneydance 2019.3 (1880) at Mon Aug 03 08:55:48 BST 2020
    Settings Folder: /Users/tony/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
    OS: Mac OS X 10.14.6 x86_64
    Java: 11.0.1 (Oracle Corporation)
    Is in sandbox: true; restricted file access: false
    findandreplace (0): 08-03 08:55:49.014|Initialized build 1215 ok
    initialized extension findandreplace in 0.028 seconds
    multires images not supported: java.lang.ClassNotFoundException: sun/awt/image/MultiResolutionImage.class
    initialized extension updater in 0.022 seconds
    Initializing fonts:
     preferred: [[Helvetica Neue, Helvetica, Dialog]]
     regular: [[Helvetica Regular, Arial, SansSerif, Dialog]]
     mono: [[Gill Sans, Monospaced]]
    fonts resolved:
     default: Helvetica Neue:13.0:style0
     mono: Gill Sans:13.0:style0
     header: Helvetica Neue:15.0:style0
     register: Helvetica Regular:12.0:style0
     registerMinor: Helvetica Neue:12.0:style0
     reportTitle: Helvetica Regular:32.0:style0
     calendarTitle: Helvetica Neue:12.0:style0
     reportHeader: Helvetica Neue:11.0:style0
     detailTitle: Helvetica Neue:15.0:style0
    Theme NoSuchField: dashboardBG2
    Theme NoSuchField: dashboardBG1
    Theme NoSuchField: reminderHomeBG
    Setting look and feel class to
    Initializing fonts:
     preferred: [[Helvetica Neue, Helvetica, Dialog]]
     regular: [[Helvetica Regular, Arial, SansSerif, Dialog]]
     mono: [[Gill Sans, Monospaced]]
    fonts resolved:
     default: Helvetica Neue:19.0:style0
     mono: Gill Sans:19.0:style0
     header: Helvetica Neue:21.0:style0
     register: Helvetica Regular:18.0:style0
     registerMinor: Helvetica Neue:18.0:style0
     reportTitle: Helvetica Regular:32.0:style0
     calendarTitle: Helvetica Neue:18.0:style0
     reportHeader: Helvetica Neue:17.0:style0
     detailTitle: Helvetica Neue:21.0:style0
    opening last file: /Users/tony/Documents/MoneyDance Data Sets/T&S Finances.moneydance
    loading dataset: /Users/tony/Documents/MoneyDance Data Sets/T&S Finances.moneydance
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (0.517 seconds), checking for incremental updates
    loading un-synced txn files...
    loading synced txn files...
    replacing root: null () with new root: T&S Finances (cc26e642-b867-4723-b2f9-7e52c185097b
    dropbox folder should be at /Users/tony/Dropbox and exists=true
    base sync folder: /Users/tony/Dropbox/.moneydancesync
    dropbox folder should be at /Users/tony/Dropbox and exists=true
    base sync folder: /Users/tony/Dropbox/.moneydancesync
    updater: read 28115 bytes of update info
    Retrieving signature
    updater: using public key: updater_pub_0
    Sweet! We've gotten a signed description of the update info
    Version info retrieved; we are up to date!
    Beginning shutdown process
    Compacting old transaction logs
    waiting for background tasks to complete...
    backing up file...
    saving automatic backup file: /Volumes/Essential Backups/*MY BACKUPS*/MD Backups TS:RB EB/T&S Finances.2020-08-03.moneydancearchive
    finished backing up file; now to remove expired backups...
    completed removal of expired backups
    Tasks complete. Goodbye!
    Hope this helps. Please let me know asap

  3. 3 Posted by dwg on 03 Aug, 2020 08:51 AM

    dwg's Avatar

    I'm not seeing anything in the error log to get overly excited about.

  4. 4 Posted by tonyt on 03 Aug, 2020 09:27 AM

    tonyt's Avatar

    That's good, but why the massive reduction in size? That's what has got me worried a smidge!

  5. 5 Posted by Brian Lewthwait... on 03 Aug, 2020 02:51 PM

    Brian Lewthwaite's Avatar

    Is there a backlog of calls as I haven't had a reply or anything

  6. 6 Posted by tonyt on 03 Aug, 2020 06:05 PM

    tonyt's Avatar

    Is this re my post on file sizes?

  7. 7 Posted by dwg on 03 Aug, 2020 09:14 PM

    dwg's Avatar


    The main time I have seen significant changes in file sizes that have been induced by the software is when syncing has initially been turn on. Moneydance does a file consolidation at this point, so the data set size can be reduced considerably. The only other times I have seen it has been the result of fingers on a keyboard or mouse.

    There is no way of compacting files in Moneydance, nor would such a process have any effect as Moneydance does not delete data and leave holes.

  8. 8 Posted by tonyt on 04 Aug, 2020 05:27 AM

    tonyt's Avatar

    Hi dwg
    Syncing has never ever been turned on.I hope support or even Sean might get involved with this one???
    Cheers and thanks for advice so far.....

  9. 9 Posted by tonyt on 05 Aug, 2020 05:45 AM

    tonyt's Avatar

    Ethan, Sean, can you help?

  10. 10 Posted by tonyt on 06 Aug, 2020 07:46 AM

    tonyt's Avatar

    Sorry to bump this up but I really would appreciate a swift reply from support / Sean as I am understandably, I fell, concerned as to the integrity of my data.
    Thanks in anticipation

  11. 11 Posted by tonyt on 06 Aug, 2020 03:04 PM

    tonyt's Avatar

    fell = feel!!!

  12. 12 Posted by tonyt on 12 Aug, 2020 11:26 AM

    tonyt's Avatar

    Hi Ethan
    Another bump, sorry, but I really would appreciate a reply from you as I provided the log file as you requested. Since there seems nothing wrong there judging by other comments I guess the question is - what's going on???
    I guess I want to know my data is secure!
    Many thanks in anticipation....

  13. System closed this discussion on 11 Nov, 2020 11:30 AM.

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