License from 2017 not working in version 2021

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rinaldij

15 Oct, 2020 04:19 PM

Just downloaded and installed version 2021 and license no longer works. Tried to enter key from 2017 and it is invalid. Is there an upgrade fee or do I need to reregister?

  1. 1 Posted by rinaldij on 15 Oct, 2020 04:35 PM

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    Note: Key did pass the test on the purchase page.

  2. 2 Posted by rickt.445 on 15 Oct, 2020 05:06 PM

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    I have run into the same problem and have the same question

  3. 3 Posted by jonathan on 15 Oct, 2020 05:16 PM

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    I have the same problem and question

  4. 4 Posted by rinaldij on 15 Oct, 2020 06:22 PM

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    Ok. Are we all using linux? I'm on slackware-current but using the MD provided java:
    $ /opt/moneydance/jre/bin/java -version
    Picked up _JAVA_OPTIONS: -Dawt.useSystemAAFontSettings=on
    openjdk version "14.0.2" 2020-07-14
    OpenJDK Runtime Environment AdoptOpenJDK (build 14.0.2+12)
    OpenJDK 64-Bit Server VM AdoptOpenJDK (build 14.0.2+12, mixed mode)

    Meantime I've gone back to a backup copy running version 2020.2 (1929).

  5. 5 Posted by tahartman on 15 Oct, 2020 08:00 PM

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    I have the same questions and problem.

  6. 6 Posted by dwg on 15 Oct, 2020 08:13 PM

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    I'm a fellow user.

    Moneydance 2021 will be a free upgrade for those that purchased Moneydance 2019 or 2020 and a half price upgrade for those upgrading from an earlier version.

    It is beta software at this stage so you should not be running it in production. Also as it is beta software you would not be able to purchase a license for this version as yet.

  7. 7 Posted by rinaldij on 16 Oct, 2020 12:52 AM

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    @dwg: The key test says my 2017 key is usable. Obviously this is not the case since the program refuses to take it.

    It would be a very poor decision to broadcast an update that will break the end product.

    I'll wait for one of the staff to weigh in thank you.

  8. 8 Posted by Alejandro Monta... on 16 Oct, 2020 05:25 AM

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    Just made the update and having the same license issue. now saying that need to purchase the license again

  9. 9 Posted by gerrit.demeulde... on 17 Oct, 2020 09:28 AM

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    same here, on Windows

  10. Support Staff 10 Posted by Maddy on 17 Oct, 2020 09:52 AM

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    Hi all,

    We are sorry to hear about the problem you have encountered.

    If you own a license of Moneydance 2017. This is suitable for registering Moneydance 2019 and 2020, as well

    Moneydance 2020.2 (1929) is available for downloading here

    Moneydance 2021 (2002) is a preview (beta) version and your existing key will not work with it.

    You will be able to purchase an upgrade at a discounted price, as soon as the latest version will be released.

    I have flagged this discussion and you will be notified as soon as this is the case.

    Thank you for your patience and again sorry for the inconvenience.

    --
    Maddy, Infinite Kind Support

  11. 11 Posted by gerrit.demeulde... on 17 Oct, 2020 10:16 AM

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    Luckily downgrade back to 2020.2 causes no problems (yet),
    Feature suggestion / request :
    The check box "check for betas and updates/upgrades" should be split in two:
    - check for updates (for bugs on current version)
    - popup or whatever " A new (paying) upgrade version is available, do you want to check if you're entitled to a discount?"

  12. Support Staff 12 Posted by Maddy on 17 Oct, 2020 10:21 AM

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    Thank you for your suggestion!

    This was implemented in Moneydance 2021 (2002), so hopefully this will prevent our customers from experiencing this issue again in the future.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

  13. 13 Posted by David Gross on 17 Oct, 2020 10:48 AM

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    Just found this thread after emailing support. Thanks for the clear instructions above on resolving the temporary issue. Really thankful for your product. Patiently awaiting your 2021 release.

  14. 14 Posted by Geno on 17 Oct, 2020 12:53 PM

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    So, I have a license that is valid for the current version (2020) and would likely upgrade to the new version. How can I purchase the upgrade today that would allow me to use the new preview version and have more than 100 transactions? https://infinitekind.com/purchase accepts my current license and states that I am entitled to a free upgrade.

  15. 15 Posted by Tom Smith on 17 Oct, 2020 01:09 PM

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    SO I just bought a new full license, intending it to be for 2021. I've been using Moneydance for close to ten years and have bought several licenses. The receipt doesn't say what version it is for. How can I confirm that I just bought a 2021 license. I already have a 2020 license.

  16. 16 Posted by derekkent23 on 17 Oct, 2020 01:10 PM

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    I am not support staff, just a user.
    Hi

    2021 is a preview/beta version, best run on another computer not with your main computer with your real data set. Not seen any run for the hills data corrupting issues yet, but at your own risk.

    Download and install 2021 from https://infinitekind.com/preview

    Don’t purchase an upgrade from https://infinitekind.com/purchase

    Until 2021 is a released version, any keys from this link will not work. Instead install 2021 and run Moneydance.

    In Moneydance 2021:
    If you are a new user that does not have a key click PURCHASE.
    If you are an existing user whose key is valid for 2021 just carry on
    If you are an existing user whose key was for 2017 or earlier and thus is not valid for 2021 click UPGRADE to purchase a new key at a 50% discount.

    Hope this helps

  17. 17 Posted by Geno on 17 Oct, 2020 01:18 PM

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    @derekkent23

    Thank you for sharing. I understand the situation but want to start using the preview version and not have the transaction limit. I am concerned I will reach that limit before 2021 is officially released.

  18. 18 Posted by derekkent23 on 17 Oct, 2020 01:29 PM

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    I am not support staff, just a user.
    Hi Geno

    This is my understanding.

    Reading your post if you just purchased a key using the link https://infinitekind.com/preview
    then it’s a 2019/2020 key which will work with 2021. But the next major upgrade in a year or more time will require a new key at a 50% discount.

    At the moment the only way to get a 2021 key is as I posted. Note a 2021 will not work with earlier versions.

    Hope this helps

  19. 19 Posted by Geno on 17 Oct, 2020 01:48 PM

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    @derekkent23

    Got it. Thank you.

  20. 20 Posted by Renato C. on 17 Oct, 2020 02:32 PM

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    I have run into the same problem and have restored my software license, coming back to 2020.2 (1929) version, but I'd like to be informed when 2021 version will be released in production to buy it at a discounted price. Thanks!

  21. 21 Posted by derekkent23 on 17 Oct, 2020 02:41 PM

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    I am not support staff, just a user.
    Hi Renato

    If you have the Extension “Moneydance updater” installed with the tick box CHECK FOR PREVIEW/BETA UPDATES not ticked you should get an UPGRADE message when 2021 is available as a release, instead of a preview/beta.

    Hope this helps

  22. 22 Posted by Renato C. on 17 Oct, 2020 02:47 PM

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    @derekkent23

    Got it. Thank you.

  23. 23 Posted by derekkent23 on 17 Oct, 2020 03:10 PM

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    I am not support staff, just a user.
    Hi Renato

    Glad I was able to help.

    Have Fun, Stay Safe.

  24. 24 Posted by s©tt on 18 Oct, 2020 02:35 PM

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    In build 2002 you can now click to purchase a 2021 upgrade licence, which I gladly did.

    I've been using MD since 2010, paying for upgrades every 2 major releases - not because I have to (MD purchased versions just keep working), but because I want to support the development of this excellent program!

  25. 25 Posted by rinaldij on 18 Oct, 2020 03:05 PM

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    Yes. Matter has been resolved.

    Thanks to Sean and the team.

    Rinaldi

  26. 26 Posted by Tom Smith on 18 Oct, 2020 03:33 PM

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    Does your Reciept or Invoice say what version of MD you have purchased? Mine did not.

  27. 27 Posted by rinaldij on 18 Oct, 2020 04:31 PM

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    Have grep?

    ~$ grep key .moneydance/config.dict

  28. 28 Posted by Renato C. on 18 Oct, 2020 04:35 PM

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    @ s©tt

    Would you be so kind to clìarify in detail from where it's possibile to purchase upgrading to 2021 version starting from build 2002? I didn't find it. Many Thanks!

  29. 29 Posted by derekkent23 on 18 Oct, 2020 05:03 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Renato

    2021 is a preview/beta version, best run on another computer or on a separate account on the same computer not with your main computer with your real data set. Not seen any run for the hills data corrupting issues, but at your own risk.

    Download and install 2021 from https://infinitekind.com/preview

    Don’t purchase an upgrade from https://infinitekind.com/purchase

    Until 2021 is a released version, any keys from this link will not work. Instead install 2021 and run Moneydance.

    In Moneydance 2021:
    If you are a new user that does not have a key click PURCHASE.
    If you are an existing user whose key is valid for 2021 just carry on
    If you are an existing user whose key was for 2017 or earlier and thus is not valid for 2021 click UPGRADE to purchase a new key at a 50% discount.

    Hope this helps

  30. 30 Posted by Tom Smith on 18 Oct, 2020 06:17 PM

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    Thank you, rinaldi. Never knew there was a way to find that info.
    Apparently I did buy a 2012 license. ;-)
    The information really should be on the Receipt and Invoice though. That's standard business practice.

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