tag:infinitekind.tenderapp.com,2009-01-14:/discussions/general-questions/107568-new-computer-and-phone-cant-syncInfinite Kind: Discussion 2021-02-23T23:06:46Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-10T19:18:42Z2021-01-10T19:18:42ZNew computer and phone : can't sync<div><p>You need the Sync Encryption passphrase you set when you setup dropbox Sync in MD. If you don't have this and you don't have a working Sync'd Phone, then it's not possible (unless you have a working second Sync'd computer?). If you have a working Sync'd phone then it is possible. Let us know?</p>
<p>(not support)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-10T19:44:11Z2021-01-10T19:44:11ZNew computer and phone : can't sync<div><p>Hi Stuart</p>
<p>My old phone still works and is able to sync with Moneydance. My only computer went down and will not come up. What is my next step? I able to log into Dropbox and I can see that the backup is there. I just will need to be able to bring it down to the phone and later on to my new computer when it arrives tomorrow and I begin setting it up. Thanks for your help and response.</p>
<p>Jim.</p>
<p>On January 10, 2021, at 2:18 PM, Stuart Beesley - JUST A FELLOW USER <a href="mailto:tender+de14013daa@tenderapp.com">tender+de14013daa@tenderapp.com</a> wrote:</p>
<p>pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }</p></div>Jim Macdonaldtag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-10T19:53:45Z2021-01-10T19:53:45ZNew computer and phone : can't sync<div><p>Without a working computer I can’t help you get the iOS Sync password. I think you are going to have to wait until you have the new computer (unless u can remember it?).</p>
<p>Do you have a backup of the data somewhere?</p>
<p>... and what version of MD are you on..?</p>
<p>(Not support)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-12T13:28:05Z2021-01-12T13:28:06ZNew computer and phone : can't sync<div><p>Hi Stuart</p>
<p>This conversation is not very helpful. I really need to talk to the people at Moneydance. It is working on my computer, and I have the 2017.5 version, or so it says. I did buy it but don't have the key, so I am not allowed to enter anything in. They must have records of me since I have been a user for over 10 years. I just want the version on my phone installed on my computer, and don't have a lot of information. If I can't get any help I might just have to look for something else. So I would rather talk to someone who works for moneydance.</p></div>Jim Macdonaldtag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-12T13:53:17Z2021-01-12T13:53:17ZNew computer and phone : can't sync<div><p>You can try to retrieve your MD 2017 registered license key here:<br>
<a href="https://infinitekind.com/purchase">https://infinitekind.com/purchase</a></p>
<h2><a name="-i-39-m-just-trying-to-help-you-out-of-a-hole-" class="anchor" href="#-i-39-m-just-trying-to-help-you-out-of-a-hole-"></a>(I'm just trying to help you out of a hole)...:</h2>
<p>NOTE: Your Dropbox Sync key is very secure, encrypted and is not normally accessible - i.e. most people will consider it lost (if you don't have a working MD dataset to open on any computer)....</p>
<p>I have a way to guide you to try to retrieve your Encryption Sync key from your working iOS device; but I do need information before I give you the tailored, and specific (technical) guidance. E.g. you have now told me you are on 2017. I'm guessing you don't have any backups ? I don't know if you are on Windows or Mac (this is important for the specific guidance)?</p>
<p>Anyway, if you do want me to send you the guidance, let me know the answers, and whether you are willing to follow a list of technical steps..?</p>
<p>In the mean-time, I will stand-down, not reply any further, and let you wait for MD Support to help you out....</p>
<p>(just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-12T17:50:46Z2021-01-12T17:50:47ZNew computer and phone : can't sync<div><p>Hi Stuart</p>
<p>Sorry for my last response. I think I have an idea that you might be able<br>
to help me with. If I could get a file from the bank with all of my<br>
transactions for last year, or make one myself in a necessary format, I<br>
might be able to import it somehow into Moneydance. Is there a way that<br>
this can be done? And what would be the best format for the bank to send<br>
me the list so that I could bring it back into Moneydance? I would rather<br>
import the file than type everything all over again by myself. Thanks for<br>
all of your help. It has been a very frustrating week.</p>
<p>Jim</p></div>Jim Macdonaldtag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-12T18:43:49Z2021-01-12T21:50:43ZNew computer and phone : can't sync<div><p>Depends on your bank and country as to what they can provide, but yes Moneydance can import various formats (e.g. qif, ofx). I am not the expert on imports and I am sure others will jump in...</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-12T21:43:28Z2021-01-12T21:43:29ZNew computer and phone : can't sync<div><p>HI Stuart</p>
<p>I found an easy workaround. I put the listing from the on-line bank<br>
statements into a .xls file and then saved it as a .csv. I then did an<br>
import from Moneydance and voila, there it was. So now I will just keep<br>
the .xls file if I need it for reference and start a New year and go on<br>
from there. Thanks for the help. Sorry for my attitude. It has been a<br>
long and miserable month, even here in beautiful Florida. I need a break.<br>
Thanks again.</p>
<p>Jim</p></div>Jim Macdonaldtag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-12T21:49:48Z2021-01-12T21:49:48ZNew computer and phone : can't sync<div><p>Great!!</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-14T07:53:28Z2021-01-14T07:53:28ZNew computer and phone : can't sync<div><p>Hi Jim,</p>
<p>If I'm not mistaken it sounds like you just need to recover the password used for encrypting the sync data from your iPhone? If so, I've made a test/beta build of the iOS app which has a "show passphrase" button. I've invited you to the moneydance-iOS testflight and will upload a build today which allows you to see your encryption passphrase from the settings app on the test build. Once you install that version of moneydance from testflight on your phone then you can go to the settings and tap on "show password" and it will show you the password that you can use on the desktop to create a new local file from that synced data.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-14T08:25:36Z2021-01-14T08:25:36ZNew computer and phone : can't sync<div><p>That a fantastic improvement! Thanks Sean!!</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-14T12:48:57Z2021-01-14T12:48:58ZNew computer and phone : can't sync<div><p>Hi Sean</p>
<p>The only problem is that I don't have an iPhone. I have a Moto G power for<br>
my new phone. My wife has an iPhone. If we installed the app on my wife's<br>
phone, could I use the beta to get the passphrase somehow and use it to<br>
download the backup for my computer? Thanks.</p>
<p>Jim</p></div>Jim Macdonaldtag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-15T10:34:39Z2021-01-15T10:34:39ZNew computer and phone : can't sync<div><p>Hi Jim,</p>
<p>Oops, my mistake. Well, the testflight link is there if you'd like to run it on your wife's iPhone, but it will only work if the syncing has already been configured. I've also got an update to the Android app which will add the same setting... as soon as it's ready I'll send you a link to it.</p>
<p>Pulling all of your information from the sync folder is definitely the way to go. In fact, if you haven't already made a backup copy of your <code>Dropbox/.moneydancesync</code> folder I would recommend doing that, just to be extra safe.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-15T11:19:02Z2021-01-15T11:19:03ZNew computer and phone : can't sync<div><p>Hi Sean</p>
<p>That would be great. I will wait for the android upgrade and then we can<br>
work from there. I have Moneydance on my phone, it just can't get to the<br>
dropbox folder on the web because it needs the sync code.</p>
<p>JIm</p></div>Jim Macdonaldtag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-15T11:21:59Z2021-01-15T11:21:59ZNew computer and phone : can't sync<div><p>OK, I was assuming that you had the app already syncing on your phone. If not, then the sync password won't exist on your phone and this won't work.</p>
<p>Do you have any devices (computers, phones, or tablets) that do have moneydance set up with syncing to this file?</p>
<p>Thanks,<br>
Sean</p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-15T11:26:51Z2021-01-15T11:26:52ZNew computer and phone : can't sync<div><p>Hi Sean</p>
<p>I had it able to sync on my old phone, but I stopped the syncing because I<br>
didn't want to lose the data that I had on it. Well when I did that, I<br>
lost all of the data. It is still out on the web and I can see it in<br>
dropbox. I just can't get it down. Well, we tried. I still have it on my<br>
new phone and it can see the sync folder on dropbox, I just can't get to<br>
it. Thanks.</p>
<p>Jim</p></div>Jim Macdonaldtag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-20T22:48:14Z2021-01-20T22:48:15ZNew computer and phone : can't sync<div><p>Hi Sean</p>
<p>Well yesterday I decided to sync my new Moneydance that I have started with<br>
January 2021 on my computer. When I did that, I had to put in a password<br>
and it synced up to dropbox. I went up to dropbox and looked at it and<br>
thought about what I had just done. So then I eliminated my Moneydance on<br>
my phone, reinstalled it and then tried to set up syncing. I was able to<br>
see and sync the 2021 data to my phone and it worked. Then I thought of<br>
something and entered a special password that I rarely used and it worked<br>
! So I have all of my previous data on my phone, which is synced up to dropbox. Now I need to get in synced to my computer. I named my new<br>
account Ameris Bank 2021. One the phone the name of the old account is<br>
Ameris Bank. I need to add the Ameris Bank account to my accounts list in<br>
Moneydance. Then I would have all of my old stuff. I tried uninstalling<br>
and reinstalling Moneydance, but was unable to get to the dropbox location<br>
to bring down the Ameris Bank account. Any help would be much<br>
appreciated. Thanks.</p>
<p>JIm Macdonald.</p></div>Jim Macdonaldtag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-20T22:57:12Z2021-01-20T22:57:12ZNew computer and phone : can't sync<div><p>I think you need to do the following in moneydance<br>
File / new / open sync’d data<br>
Select Dropbox<br>
If you’re lucky it will show you some datasets and one of them should be your old one.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-20T23:04:12Z2021-01-20T23:04:13ZNew computer and phone : can't sync<div><p>Hi Stuart</p>
<p>I tried that but it didn't work. I might have an old version of<br>
Moneydance. Mine says in the about box Moneydance (#531) Java Version<br>
11.0.9.1 Copyright 2006 Reilly Technologies. Is that the correct version?<br>
If not, I would need a .deb file to install it on Linux. Do you know where<br>
I would get that? I will take a look on the website until I get another<br>
email from you. Thanks for all of your help, Stuart.</p>
<p>Jim</p></div>Jim Macdonaldtag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-20T23:12:56Z2021-01-20T23:12:56ZNew computer and phone : can't sync<div><p>I don’t understand those versions. It should say something like version 2017 or 2019 or 2020 or 2021. The latest is 2021 build 3034. You download from their site. What version did you buy a license for?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-20T23:17:11Z2021-01-20T23:17:11ZNew computer and phone : can't sync<div><p>Hi Stuart</p>
<p>I got my original one on 2006. I then upgraded in 2017. I have my license<br>
for that one. I did find one on the website, downloaded it and installed<br>
it. I tried to sync, but it just froze. I will try it again.</p>
<p>Jim</p></div>Jim Macdonaldtag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-20T23:20:18Z2021-01-20T23:20:18ZNew computer and phone : can't sync<div><p>Ok. So you will have to pay for 2021. Also for Mac you should use the preview version 2021 build 3034 and also if using big sur, change Mac settings / general / prefer tabs to never or full screen.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-20T23:36:03Z2021-01-20T23:36:04ZNew computer and phone : can't sync<div><p>Hi Stuart</p>
<p>Ok, I just bought it, installed it and am trying to sync it now. The last<br>
time I tried this, it just sat and just froze. This time it looks like it<br>
is doing the same thing. Could the problem be that I am trying to sync<br>
with an old version? It has been sitting there without doing anything for<br>
about 5 minutes now. It looks like it just froze again. Any idea of what<br>
I should do now? Thanks.</p>
<p>Jim.</p></div>Jim Macdonaldtag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-21T08:21:31Z2021-01-21T08:21:31ZNew computer and phone : can't sync<div><p>Assuming you are on build 3034..? I would exit MD, Restart MD. Open the console viewer (Help/Console)... LEAVE THIS WINDOW OPEN and whilst it's open, try the sync again.... Then copy / paste the console output and post back here so we can see what's occurring.....</p>
<p>The other thing I would do is find your dropbox folder, ensure you are viewing hidden files, (on a Mac you can CMD-SHIFT-. (that's a dot) and you should see .moneydancesync look in there and advise how many subfolders (with loooong numbers) you see.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-21T09:18:41Z2021-01-21T09:18:41ZNew computer and phone : can't sync<div><p>I am not support staff, just a user.<br>
Hi Jim</p>
<p>You asked the question “Could the problem be that I am trying to sync<br>
with an old version?” If you mean by that you have not upgraded all your computers to 2021.1(3034) as indicated under HELP – ABOUT MONEYDANCE, then yes this is an issue. You must always run the same version and builds on all computers. you will probably need to start syncing setup again from scratch.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-26T07:34:43Z2021-01-26T07:34:43ZNew computer and phone : can't sync<div><p>Hi Jim,</p>
<p>I'm sorry if this is asking you to repeat yourself, but I'm unclear on whether you still have the data opened and synced on any device, Android or iOS. Do you still have the file openable and synced on any of your devices or phones?</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/489621242021-01-26T14:04:24Z2021-01-26T14:04:25ZNew computer and phone : can't sync<div><p>Hi Sean</p>
<p>No problem. I am always glad to hear from you. I am basically running two<br>
Moneydance's now. I have the newest one on my computer without 2020 entries<br>
synced in Dropbox. Then I have the old version, with all of the 2020 data<br>
running on my cellphone, also synced in Dropbox. There are 2 different<br>
directories on Dropbox, one for the old, one for the new. I am trying to<br>
keep both versions updated. I was hoping to get the old data on my<br>
computer, but from what I understand, that can't be done. Any help you<br>
could offer would be very much appreciated. Thanks.</p>
<p>Jim</p></div>Jim Macdonald