Quotes and Exchange Rates reports "unable to get rate from...."

D. Smith's Avatar

D. Smith

13 Jan, 2022 05:51 PM

Is this a temporary server issue and should I try again in a few hours, but Quotes and Exchange Rates reports "unable to get rate from...." for all or most of my stock, bond, and mutual fund investments for today 1/13/2022.

  1. Support Staff 1 Posted by Maddy on 14 Jan, 2022 11:26 AM

    Maddy's Avatar

    Hi,

    We are sorry to hear about the problem you have encountered.

    Changing the source from AlphAdvantage to Yahoo, should hopefully help solving the problem. Unfortunately AlphAdvantage has become rather problematic lately.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by D. Smith on 15 Jan, 2022 02:02 AM

    D. Smith's Avatar

    Sometimes in the past I've downloaded updates from Yahoo and imported them as CSV files, but I have to select each individual investment and select the time range. Is there a Yahoo extension or another way to connect to them more convenient than doing individual downloads one at a time?

  3. 3 Posted by D. Smith on 17 Jan, 2022 04:46 AM

    D. Smith's Avatar

    Thank you Maddy for your help.
    I did download the new (at least new to me) extension, I think it's called Quote Loader.
    With some experimenting I was able to select Yahoo for each security. It wouldn't do an update the day that I did this (yesterday), but it did update since early Dec. 40+ securities the next day, which is today. The update was almost immediate. It was faster by maybe 15 minutes than the AlphaAdvantage was.
    Yahoo by way of Quote Loader couldn't update 2 securities. One has no ticker, so it couldn't, and the other is a very popular stock. For it I was able to go to Yahoo Finance as I have before. It took some searching but I finally got it to accept my date range AND the ticker, and successfully downloaded as a CSV file, went to that security in Moneydance, and imported it. Quick and easy.

  4. 4 Posted by derekkent23 on 17 Jan, 2022 10:25 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi D. Smith

    Quote Loader under EXTENSIONS – MANAGE EXTENSION
    For information on the features of this extension and how to use see post 202 at
    https://infinitekind.tenderapp.com/discussions/investments/4914-the...

    Download the PDF’s attached to post 202 and have a read.

    To get an overview take a look at the YouTube videos by using the links on page 1 and 2 of the PDF.

    If you are still having issues with Quote Loader not returning prices for any securities please post there ticker symbol plus the full name of the security and a resent price and I will take a look.

    Hope this helps.

  5. 5 Posted by D. Smith on 17 Jan, 2022 10:42 PM

    D. Smith's Avatar

    Thank you derekkent23, I was quite pleased with Quote Loader as I explained in my previous comment, but I can definitely learn more about it and will watch the videos as you suggest.

  6. 6 Posted by derekkent23 on 18 Jan, 2022 08:18 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi D. Smith

    The Quick Start Video is intended to give a quick overview so the user can see if Quite loader looks like it could work for them. The Short Video expands the user’s knowledge giving more detail. The Full Video goes even further but may be to wordy for some.

    The PDF reinforces what’s leaned in the videos, provides step by step instructions, a must read and provide answers on how to handle less obvious issues some users may come across.

    Hope this helps.

  7. System closed this discussion on 19 Apr, 2022 08:20 AM.

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