Updated but says it is only a "trial"

Trisha Ludlum's Avatar

Trisha Ludlum

21 Jan, 2022 07:06 PM

I have been using MoneyDance for years. I just updated it. Because my version was from 2020, I paid $24.99 to update my version. When I went on the program to enter credit card charges, it said I only had a "trial" and was limited to only a number of transactions. Help!

  1. 1 Posted by derekkent23 on 21 Jan, 2022 07:59 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Trisha

    When you purchase Moneydance you are sent a new key from Moneydance’s payment processing partners, Paddle by email. Check your inbox including trash. You then enter the new key under Moneydance HELP.
    If you still cant find the key try entering the email address you used to purchase the key in the lost key box at https://infinitekind.com/purchase

    Hope this helps,

  2. 2 Posted by Trisha Ludlum on 21 Jan, 2022 08:01 PM

    Trisha Ludlum's Avatar

    Thanks anyway…

    Sent from Yahoo Mail for iPhone

    On Friday, January 21, 2022, 12:59 PM, derekkent23 <[email blocked]> wrote:

     #yiv6096909440 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6096909440 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  3. 3 Posted by derekkent23 on 21 Jan, 2022 08:46 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Trisha

    Glad you are now sorted.

    Have Fun, Stay Safe.

  4. Support Staff 4 Posted by Ethan on 22 Jan, 2022 04:10 PM

    Ethan's Avatar

    Hi Trisha,

    Your response seemed a bit ambiguous to me. Did you manage to enter in your new license key and successfully register Moneydance 2022? I just want to make sure before we close this thread.

    Ethan
    Infinite Kind Support

  5. 5 Posted by Trisha Ludlum on 22 Jan, 2022 04:47 PM

    Trisha Ludlum's Avatar

    Okay...I found my new license number. When I go to MoneyDance Help, it just says my (old) version is registered. Where and how do I enter my new license number?

  6. Support Staff 6 Posted by Ethan on 22 Jan, 2022 05:13 PM

    Ethan's Avatar

    Hello,

    Can you please go to Help -> Console Window from the Moneydance menu bar, look at the first line of the output, and verify the exact version you are running? If it is anything other than Moneydance 2022, the easiest way to revolve this would be to install the latest version from http://infinitekind.com/downloads, which will accept your recently purchased license key.

    Ethan
    Infinite Kind Support

  7. 7 Posted by Trisha Ludlum on 22 Jan, 2022 05:33 PM

    Trisha Ludlum's Avatar

    I found my new license key and put it in the appropriate box.  I pulled the Moneydance box over the the Application file but it still just says Moneydance 2,3,4,5,6, but not the updated version.  What am I doing wrong?  Do I  need to delete all the earlier versions?  Should I try to download it from the Apple Store?
    Trisha Ludlum
        On Saturday, January 22, 2022, 09:10:43 AM MST, Ethan <[email blocked]> wrote:
     
      
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  8. 8 Posted by Trisha Ludlum on 22 Jan, 2022 05:34 PM

    Trisha Ludlum's Avatar

    Subject: Re: Updated but says it is only a "trial" [General Questions #119080]
      I found my new license key and put it in the appropriate box.  I pulled the Moneydance box over the the Application file but it still just says Moneydance 2,3,4,5,6, but not the updated version.  What am I doing wrong?  Do I  need to delete all the earlier versions?  Should I try to download it from the Apple Store?
    Trisha Ludlum
        On Saturday, January 22, 2022, 09:10:43 AM MST, Ethan <[email blocked]> wrote:
     
      
    |

  9. 9 Posted by Trisha Ludlum on 22 Jan, 2022 05:41 PM

    Trisha Ludlum's Avatar

    I think it may have been updated but it says "Moneydance 6" not anything higher.  I guess if I am updated, I am fine. What should I do with the other versions?
    Trisha Ludlum
       ----- Forwarded Message ----- From: Trisha Ludlum <[email blocked]>To: Infinitekind Support <[email blocked]>Sent: Saturday, January 22, 2022, 10:33:55 AM MSTSubject: Updated but says it is only a "trial" [General Questions #119080]
      
    Subject: Re: Updated but says it is only a "trial" [General Questions #119080]
      I found my new license key and put it in the appropriate box.  I pulled the Moneydance box over the the Application file but it still just says Moneydance 2,3,4,5,6, but not the updated version.  What am I doing wrong?  Do I  need to delete all the earlier versions?  Should I try to download it from the Apple Store?
    Trisha Ludlum
        On Saturday, January 22, 2022, 09:10:43 AM MST, Ethan <[email blocked]> wrote:
     
      
    |

  10. Support Staff 10 Posted by Ethan on 23 Jan, 2022 09:04 PM

    Ethan's Avatar

    Hello Trisha,

    It sounds like you have multiple versions of Moneydance installed on your computer. Those numbers after Moneydance aren't version numbers, that just means you have multiple copies of the same titled thing in the same place. I'd actually recommend that you move all of the Moneydance programs you have on your computer to your trash, because it sounds like that's leading to a lot of confusion for you. (But don't empty the trash yet, in case you accidentally delete something we wanted.) Then please download and install the latest version from http://infinitekind.com/downloads again. This should leave you with just one installation of Moneydance on your system.

    After running the program and opening your data file, please go to Help -> Console Window from the Moneydance menu bar, look at the first line of the output, and verify the exact version you are running. Again, you need to do this step to figure out which version of Moneydance you are using, not just looking at the program title bar. Assuming you are running a version of Moneydance 2022, you can then copy and paste your license key into the field at Help -> Register from the menu bar.

    Ethan
    Infinite Kind Support

  11. System closed this discussion on 24 Apr, 2022 09:10 PM.

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