Moneydance+

Greg Gandza's Avatar

Greg Gandza

06 Oct, 2022 12:17 PM

hi

having trouble finding where I would remove old accounts on the online sync Moneydance+
I have an account that will no longer sync. I wish to remove it. Keep getting error messages

Thanks

  1. Support Staff 1 Posted by Maddy on 06 Oct, 2022 12:22 PM

    Maddy's Avatar

    Hi Greg,
    Thank you for contacting Moneydance support.

    You could try removing and recreating the connection. In order to achieve this navigate to Online menu->Moneydance+ Set up and where it reads "Connected" on the right, click and select disconnect in the popup. Then try to recreate the connection as outlined here.

    Alternatively, in order to determine what might be causing the problem, could you provide the information below:

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Moneydance --> About Moneydance

    Which bank are you connecting with?

    Would it be possible to see a screenshot of the error message/s?

    You can read instructions for taking a screenshot here:
    https://www.take-a-screenshot.org/
    To add an attachment to this thread, please click on the "Browse" button.

    Thank you

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Greg Gandza on 06 Oct, 2022 05:23 PM

    Greg Gandza's Avatar

    Hi Maddy,

    i think i figured out.

    thanks so much for the very quick reply

    let you know if i need any more help

    Thanks

    Greg

  3. 3 Posted by pretzel.logic1 on 08 Oct, 2022 02:21 PM

    pretzel.logic1's Avatar

    Removed

  4. Support Staff 4 Posted by Maddy on 10 Oct, 2022 10:06 AM

    Maddy's Avatar

    I'm very pleased to hear that.
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    --
    Maddy, Infinite Kind Support

  5. Maddy closed this discussion on 10 Oct, 2022 10:06 AM.

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