Syncing not working since 2023 upgrade

moneytalks's Avatar


29 Mar, 2023 01:26 PM

Across Windows Desktop PC - main install.
Chromebook using linux version (via dropbox)
Android using the beta developer version (via dropbox)

All stopped syncing between each other since upgrade.

Tried to disconnect / reconnect Chromebook and Phone. Makes no difference.

Is anyone else having issues?

I also cant do the Force / Push sync data on the Toolbox extension to cleanup the dropbox files as it no longer works for 2023.

Is there another way to force this to happen?


  1. 1 Posted by Stuart Beesley ... on 29 Mar, 2023 01:31 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    You need preview toolbox from my site.

  2. 2 Posted by moneytalks on 29 Mar, 2023 01:55 PM

    moneytalks's Avatar

    Thank you, now running Preview Toolbox extension.

    Stuart to the rescue again.


  3. 3 Posted by moneytalks on 29 Mar, 2023 02:31 PM

    moneytalks's Avatar

    Spoke too soon.

    After Force / Push Sync Data, and removing all clients and re-adding them. Syning no longer appears to be working for me.

    Can anyone confirm this is working for them ?

  4. 4 Posted by Stuart Beesley ... on 29 Mar, 2023 02:37 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Send help/console.

  5. 5 Posted by jeremy on 29 Mar, 2023 10:11 PM

    jeremy's Avatar

    Yes, just upgraded to Moneydance 2023 (5005).

    Dropbox Syncing appears to be broken.

  6. 6 Posted by dwg on 30 Mar, 2023 12:17 AM

    dwg's Avatar

    It has been acknowledge there is a bug in syncing with Dropbox, we have been told there will be a fix.

  7. 7 Posted by Stuart Beesley ... on 30 Mar, 2023 05:38 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    .. to clarify, the problem is with Dropbox connection (not Dropbox folders)

  8. 8 Posted by simonetta on 30 Mar, 2023 11:01 AM

    simonetta's Avatar

    same problem, do not sync any more

  9. 9 Posted by Zeanne on 30 Mar, 2023 11:57 AM

    Zeanne's Avatar

    I have the same problem. Jut updated to Moneydance 2023 and dropbox syncing is not working. Does anyone have an idea when this will be fixed?

  10. 10 Posted by Stuart Beesley ... on 30 Mar, 2023 12:50 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    I know the developer is working on it...

  11. 11 Posted by Mike on 30 Mar, 2023 01:30 PM

    Mike's Avatar

    I tried to reinstall previous version and syncing no long works with the old version either.

    Hope a fix is coming soon

  12. 12 Posted by Stuart Beesley ... on 30 Mar, 2023 03:01 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Syncing does work on the previous version, I've tested it today...

  13. 13 Posted by Mike Fannin on 30 Mar, 2023 03:03 PM

    Mike Fannin's Avatar

    I switched to the cloud. I like it much better.

    I’m all set! Love it.


    Sent from my iPhone

    On Mar 30, 2023, at 11:02 AM, Stuart Beesley (Mr Toolbox) <[email blocked]> wrote:


  14. 14 Posted by ian.elliott on 30 Mar, 2023 03:11 PM

    ian.elliott's Avatar

    I have the same problem

  15. 15 Posted by Jason on 30 Mar, 2023 04:05 PM

    Jason's Avatar

    I have the same issue. I deleted App and tried to connect with Dropbox though this isn't working either. Hopefully they will resolve the issue soon.

  16. 16 Posted by derekkent23 on 30 Mar, 2023 04:27 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    It’s a bug with Dropbox Connection, but Dropbox Folder should still work.

    Hope this helps.

  17. 17 Posted by Bryan Thomas Sm... on 30 Mar, 2023 09:24 PM

    Bryan Thomas Smith's Avatar

    Reverting to the previous version of Moneydance does seem to fix the syncing issue. However, it does not resync the transactions that should have been synced while running Moneydance 2023. I had to go in and "touch" them by updating to memo field even after I reverted. Any new transactions synced fine. Hope this gets fixed soon. It's not usable for me until it's resolved.

  18. 18 Posted by Craig A. Manock on 31 Mar, 2023 10:10 PM

    Craig A. Manock 's Avatar

    Shipping an upgrade without Dropbox Syncing working is irresponsible and should have been dealt with before releasing and taking payment. Someone better be working on this 24/7. This is going to create a major headache for my business.

  19. 19 Posted by dwg on 01 Apr, 2023 01:47 AM

    dwg's Avatar

    A new preview release as been posted, the change logs states:

    Moneydance 2023.1 build 5006 (Sat, 01 Apr 2023 02:00:00 +0000)
    * Fixes Dropbox Connection syncing bug in Moneydance 2023 (Dropbox Folder and other methods were fine)

    * Fixes bug with Check Printing names appearing as question marks

  20. 20 Posted by Craig A. Manock on 01 Apr, 2023 04:34 AM

    Craig A. Manock 's Avatar

    Thanks for the fix. Sorry I was so frustrated in the last post. The update corrected the Dropbox issue for me.

  21. 21 Posted by Didiesse snc on 01 Apr, 2023 10:52 AM

    Didiesse snc's Avatar

    Do sync with dropbox, and other pcs...but not with iPhone

  22. 22 Posted by Craig A. Manock on 01 Apr, 2023 12:44 PM

    Craig A. Manock 's Avatar

    It did work for my iPhone. Try turning off sync on your iPhone then choose Dropbox again as your sync option and choose the most recent file.

  23. 23 Posted by Bryan Thomas Sm... on 02 Apr, 2023 11:55 PM

    Bryan Thomas Smith's Avatar

    I can confirm that the problem is fixed with build 5006. Thanks for the quick resolution!!

  24. 24 Posted by moneytalks on 03 Apr, 2023 01:31 PM

    moneytalks's Avatar

    All working fine since build 5006 - Thank you !

  25. Maddy closed this discussion on 03 Apr, 2023 01:53 PM.

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