Maddy on 26 Sep, 2023 04:42 PM
We are sorry to hear about the problem you have encountered.
Can you let us know which password do you need?
Is it the Master Password you're prompted for each time you access your file?
Or the encryption password you need to access your sync data?
Unfortunately if the Master Password is lost, your data cannot be retrieved. When you create the Master Password you'll be advised your data cannot be recovered if you forget the password. This is why we recommend you choose the password and hint carefully.
The encryption (syncing) password will be accessible from within the data file you originally setup syncing from. Open the file and choose File --> Syncing, then select 'Show Passphrase'.
If you don't have access to the original file, you can try entering the encryption password as many times as you need - the 'Finish' button won't become selectable until the correct password has been entered.
Please let us know if you have further questions or need more assistance.