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Can't download American Express data

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karenscottp

08 Nov, 2024 05:58 PM

Hi there,

When I tried to download my ccard transactions, nothing imports into MD. I tried initiating it on the MD end and nothing new downloads as well. On the Amex website I tried both the Quicken format and Quickbooks format.

1. 1 Posted by dtd on 09 Nov, 2024 05:04 AM

   

   Direct Connect downloads (OFX) has been discontinued by American Express.

   As for downloading from the Amex Website, Quicken format should download QFX files which you can import into Moneydance.

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2. 2 Posted by karenscottp on 09 Nov, 2024 04:24 PM

   

   I tried QFX and nothing imports into my MD account. (it downloads the QFX file but nothing appears in MD)

   I also tried double clicking on the QFX file in the file manager. It opens MD but no records import into the Amex account.

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3. 3 Posted by dtd on 09 Nov, 2024 06:05 PM

   

   Downloading a QFX file is just that - downloading the file. It will not automatically initiate any action (the web browser might ask if the download file needs an association.

   This kb article might help with the import:

   https://help.infinitekind.com/support/solutions/articles/80000594803-importing-qif-ofx-or-qfx-files

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4. 4 Posted by karenscottp on 09 Nov, 2024 06:43 PM

   

   I have been importing the QFX file into this MD account for YEARS with no issue.

   Per your article, I clicked File, Import, and selected the QFX download. NOTHING IMPORTS.

   This is not a user error, I am doing the same thing I have done every month for years and the data is not importing.

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5. 5 Posted by dwg on 09 Nov, 2024 09:18 PM

   

   Open the OFX/QFX file in a text editor and see what data is in the file to start with, then you should know what is to be imported.

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