Cancellation

Hetty Verney's Avatar

Hetty Verney

26 Jan, 2020 11:27 AM

Hi
Please can you cancel my subscription?

Thanks
Hetty Verney

  1. 1 Posted by Andrew on 26 Jan, 2020 12:08 PM

    Andrew's Avatar

    Hi Hetty,

    I'd be happy to offer you a refund, but I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorise it. However if there is something specific that I might be able to assist you with, I am at your service.

    Thank you.

    --
    Andrew, Infinite Kind Support

  2. 2 Posted by Hetty Verney on 26 Jan, 2020 12:29 PM

    Hetty Verney's Avatar

    Hi Andrew
    That’s really kind thank you but Moneydance is just not right for me I’m afraid.
    Thank you

    Hetty Verney

    01285 770050
    07741 050234

  3. 3 Posted by Andrew on 26 Jan, 2020 12:38 PM

    Andrew's Avatar

    Hi Hetty,

    I am sorry that our product did not meet your needs. I have asked our payment processing partners FastSpring to process your refund. They will let you know when the process is complete from their end.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    --
    Andrew, Infinite Kind Support

  4. 4 Posted by Hetty Verney on 26 Jan, 2020 02:46 PM

    Hetty Verney's Avatar

    Hi Andrew
    Thank you

    Hetty Verney

    01285 770050
    07741 050234

  5. Andrew closed this discussion on 26 Jan, 2020 04:50 PM.

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