welcome screen

Stephen Powell's Avatar

Stephen Powell

04 Apr, 2020 03:11 PM

'open other' request on the welcome screen does not work . I have been moving my files around , so I need to access via this.
Will I have to reload my 2017 version of moneydance or is there another way of accessing my files?

  1. Support Staff 1 Posted by Ethan on 04 Apr, 2020 03:33 PM

    Ethan's Avatar

    Hello,

    Can you explain in more detail what you mean when you write that it doesn't work? Are you getting any error messages, etc?

    What is the full name of the file you are trying to open with this option, including the file extension at the end?

    Ethan
    Infinite Kind Support

  2. 2 Posted by Stephen Powell on 04 Apr, 2020 03:42 PM

    Stephen Powell's Avatar

    Ethan,

    the ' open other' goes red for a second then the welcome screen disappears. no error message. The file name is PF5.moneydance

    Regards,

    Stephen Powell

  3. Support Staff 3 Posted by Ethan on 04 Apr, 2020 04:11 PM

    Ethan's Avatar

    Hello Stephen,

    That's very strange. Can you try to recreate the steps to open this file using open other where it fails in this way? Then, before you do anything else in the program, can you send me your errlog.txt file? This should contain any error messages with regards to the program, even if they are not being displayed on screen.

    If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and type in:

    ~/Library

    This should pull up your local Library folder.

    If you're using Windows, it should be located at:

    C:/Users/(yourusername)/.moneydance/errlog.txt

    If you're using Linux, it should be located at:

    /home/(yourusername)/.moneydance/errlog.txt

    Ethan
    Infinite Kind Support

  4. 4 Posted by spowell11 on 04 Apr, 2020 04:23 PM

    spowell11's Avatar

    Ethan,

    I am using windows 10 – file attached

  5. 5 Posted by derekkent23 on 04 Apr, 2020 08:11 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi spowell11

    You are running a very old build 2017.2(1597)
    You could try updating to the last build 2017.10(1706) before Moneydance moved to 2019 at
    https://infinitekind.com/download_2017

    i seen to remember there were problems with open other in old builds.

    Hope this helps.

  6. 6 Posted by spowell11 on 05 Apr, 2020 09:47 AM

    spowell11's Avatar

    Thanks, will probably do this

  7. 7 Posted by spowell11 on 05 Apr, 2020 10:27 AM

    spowell11's Avatar

    Updating was straightforward. Problem solved. Thanks

  8. 8 Posted by derekkent23 on 05 Apr, 2020 01:54 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi spowell11

    Glad I was able to help.

    Have Fun.

  9. Support Staff 9 Posted by Ethan on 05 Apr, 2020 05:03 PM

    Ethan's Avatar

    I'm also glad to hear that seems to have resolved this issue! Please let us know if we can be of further assistance,

    Ethan
    Infinite Kind Support

  10. Ethan closed this discussion on 05 Apr, 2020 05:03 PM.

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