New Surface Pro X laptop

alister_esam's Avatar

alister_esam

26 Apr, 2020 10:21 AM

Hi,
I can't install moneydance on my new surface pro x
It says x64 apps don;t work and i need a x 86 or ARM64 app.
What do I do, bee na customer of yours for 9 years now.

  1. 1 Posted by dwg on 26 Apr, 2020 10:34 AM

    dwg's Avatar

    I'm a fellow user.

    Unless and until the developers of Java produce an ARM64 Windows version of Java there is nothing the Moneydance developers can do. The bottom line is that at this stage there is not a version of the Java language and virtual machine available for this platform.

    A 32 bit version of Windows Java is not available from Oracle for either their commercial or OpenJDK versions, this preventing a 32 bit build for Windows, thus preventing building an x86 version.

  2. 2 Posted by jeff_l on 26 Apr, 2020 12:13 PM

    jeff_l's Avatar

    The bottom line is that unfortunately, you can not run Moneydance on your shiny new laptop.

    There are strong rumours around that Apple will use 12-core 5nm ARM processor in their laptops from the fourth quarter of 2020. Intel seems to be well & truly out of favour.

    So wonder how Infinite Kind will manage that scenario?

    Discuss….

    Jeff – worried Mac User

  3. 3 Posted by dwg on 26 Apr, 2020 09:57 PM

    dwg's Avatar

    I'm a fellow user.

    It really is the same answer as for the Surface PRO.

    The reason for writing the software in Java are pretty easy to see, from a single code base the application can run on many different systems, the Java Virtual Machine sits between the application and the Operating system and handles the anything OS specific, you the developer do not have to deal with the OS specific APIs or anything like that.

    Without something like this you are perhaps left to write OS specific modules, assuming you can find compatible language implementations across systems and not ones that have subtle differences.

    Without a language like Java I do not see how a small software house like The Infinite Kind could support the number of operating systems they do.

    Apple and Java do not have a happy history and that goes back to the days when Sun Microsystems first developed the language, Apple do no allow Java programs to run on IOS (you can read about this online) if they did you may well have had a full Moneydance implementation on your iPAD. I do not think they would be overly disappointed if they changed processors and Java did not work on the new one.

    When you look at Moneydance over the last few years MacOS is the one operating system that continues to be problematic. Changes in the OS have broken Java applications, and Apple have not been quick to rectify it - think Sierra. Subsequent OS releases have necessitated revisions to Moneydance so that minimum versions are really required.

    Yet I have Windows and Linux systems here and have successfully run Moneydance from the 2012 to the 2019 release on the latest versions of each OS.

    So if Apple were to adopt a new processor, it could come down to how co-operative and open Apple are and whether the Java Community take on developing a version for the platform, based on past events I do not see Apple doing it.

  4. 4 Posted by alister_esam on 30 Apr, 2020 01:34 PM

    alister_esam's Avatar

    Any chance of a response? Even if it’s we can help that would be useful to know.

    Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

    ________________________________
    From: Alister Esam <[email blocked]>
    Sent: Tuesday, April 28, 2020 11:20:26 AM
    To: [email blocked] <[email blocked]>
    Subject: RE: Your support request has been received by The Infinite Kind

    Any news on this?

    Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

    ________________________________
    From: Infinite Kind <[email blocked]>
    Sent: Sunday, April 26, 2020 11:24:02 AM
    To: [email blocked] <[email blocked]>
    Subject: Your support request has been received by The Infinite Kind

    [The Infinite Kind]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.com%2F&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453255455&sdata=yvhLRL7S%2FP65H%2FJ12gUwz0Vu3CFuR4%2BK2LdDGecbE6g%3D&reserved=0> The Infinite Kind technical support: infinitekind.com/help<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.com%2Fhelp&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453255455&sdata=jAVN%2F%2BxZL19TD4QFDhKKZL4yzPQFD1wzenfH68u0aTg%3D&reserved=0>
    email: [email blocked]

    Hello Alister Esam!

    This is an automated response to let you know that we've received your request:

    New Surface Pro X laptop

    and will respond as quickly as possible. Answers to many common questions can be found in our knowledge base<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453265453&sdata=vvTV8M2QvznD3G0ErlPi3H61QH0tO7M0vvkGXckCXSc%3D&reserved=0> and user guide<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Fuser-guides%2Fmoneydance-2015-user-guide&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453275449&sdata=np%2FJAtfaC7BGDcozIAKTRSkCpbG7iT5CHY8T1ijhcdM%3D&reserved=0>.

    Based on your support request, we think you may find the following articles from our FAQ helpful:

      * Create a Budget<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Fbudgeting-2%2Fcreate-a-budget&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453285445&sdata=NwVVYaIU4HyEjzrawO%2BgCXm2%2B6eTTPnDiT1y1xoWZ3o%3D&reserved=0>
      * Create a Loan Account<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Floan-accounts%2Fcreate-a-loan-account&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453295441&sdata=EWLdStlLY3IBQFihy9bYCn59nI0r1o2rRcopDY30%2BHA%3D&reserved=0>
      * Moving to a new computer<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Ffile-locations-and-changes%2Fmoving-to-a-new-computer&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453305434&sdata=iwiS4WDbzN7T96RPwibbTwOjEy6cXPt4%2BHrJQvub4nk%3D&reserved=0>

    We'll send an email to you (at [email blocked]) when we update your support request. Alternatively, you can keep track of this conversation online<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fdiscussions%2Fgeneral-questions%2F97253-new-surface-pro-x-laptop&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453315437&sdata=T54QtLOE7ZWrAWhhJ3rSrmAWESgEvnFct%2BkIrXQqUDg%3D&reserved=0>.

    Thanks again!

    Sincerely,
    The Infinite Kind

    Be a part of the Community: Blog<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.com%2Fblog&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453325425&sdata=mbec%2BelKX9HIIi%2BGeY7UJNQ4g%2F6pz%2Bmak%2FQvYmy%2BMIw%3D&reserved=0> | [Twitter] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ftheinfinitekind&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453335421&sdata=pRA5e%2BK5658lc3G7rMGU%2FzyWR%2BemcAcQi2lZi%2F%2BOSxI%3D&reserved=0> | [Facebook] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2FMoneydanceApp&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453345416&sdata=E4ujXXF2myiwFWlfF20BK9%2FfjziBJz5qzZWzK2jtpK8%3D&reserved=0>

    You have been sent this message because you recently opened a help request with The Infinite Kind.

  5. 5 Posted by dwg on 30 Apr, 2020 09:14 PM

    dwg's Avatar
  6. 6 Posted by alister_esam on 02 Jun, 2020 01:56 PM

    alister_esam's Avatar

    Any news on this – apparently I need an ARM64 version.
    Do you have one?

    Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

    ________________________________
    From: Alister Esam <[email blocked]>
    Sent: Thursday, April 30, 2020 2:34:11 PM
    To: [email blocked] <[email blocked]>
    Subject: RE: Your support request has been received by The Infinite Kind

    Any chance of a response? Even if it’s we can help that would be useful to know.

    Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

    ________________________________
    From: Alister Esam <[email blocked]>
    Sent: Tuesday, April 28, 2020 11:20:26 AM
    To: [email blocked] <[email blocked]>
    Subject: RE: Your support request has been received by The Infinite Kind

    Any news on this?

    Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

    ________________________________
    From: Infinite Kind <[email blocked]>
    Sent: Sunday, April 26, 2020 11:24:02 AM
    To: [email blocked] <[email blocked]>
    Subject: Your support request has been received by The Infinite Kind

    [The Infinite Kind]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.com%2F&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453255455&sdata=yvhLRL7S%2FP65H%2FJ12gUwz0Vu3CFuR4%2BK2LdDGecbE6g%3D&reserved=0> The Infinite Kind technical support: infinitekind.com/help<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.com%2Fhelp&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453255455&sdata=jAVN%2F%2BxZL19TD4QFDhKKZL4yzPQFD1wzenfH68u0aTg%3D&reserved=0>
    email: [email blocked]

    Hello Alister Esam!

    This is an automated response to let you know that we've received your request:

    New Surface Pro X laptop

    and will respond as quickly as possible. Answers to many common questions can be found in our knowledge base<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453265453&sdata=vvTV8M2QvznD3G0ErlPi3H61QH0tO7M0vvkGXckCXSc%3D&reserved=0> and user guide<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Fuser-guides%2Fmoneydance-2015-user-guide&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453275449&sdata=np%2FJAtfaC7BGDcozIAKTRSkCpbG7iT5CHY8T1ijhcdM%3D&reserved=0>.

    Based on your support request, we think you may find the following articles from our FAQ helpful:

      * Create a Budget<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Fbudgeting-2%2Fcreate-a-budget&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453285445&sdata=NwVVYaIU4HyEjzrawO%2BgCXm2%2B6eTTPnDiT1y1xoWZ3o%3D&reserved=0>
      * Create a Loan Account<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Floan-accounts%2Fcreate-a-loan-account&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453295441&sdata=EWLdStlLY3IBQFihy9bYCn59nI0r1o2rRcopDY30%2BHA%3D&reserved=0>
      * Moving to a new computer<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Ffile-locations-and-changes%2Fmoving-to-a-new-computer&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453305434&sdata=iwiS4WDbzN7T96RPwibbTwOjEy6cXPt4%2BHrJQvub4nk%3D&reserved=0>

    We'll send an email to you (at [email blocked]) when we update your support request. Alternatively, you can keep track of this conversation online<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fdiscussions%2Fgeneral-questions%2F97253-new-surface-pro-x-laptop&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453315437&sdata=T54QtLOE7ZWrAWhhJ3rSrmAWESgEvnFct%2BkIrXQqUDg%3D&reserved=0>.

    Thanks again!

    Sincerely,
    The Infinite Kind

    Be a part of the Community: Blog<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.com%2Fblog&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453325425&sdata=mbec%2BelKX9HIIi%2BGeY7UJNQ4g%2F6pz%2Bmak%2FQvYmy%2BMIw%3D&reserved=0> | [Twitter] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ftheinfinitekind&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453335421&sdata=pRA5e%2BK5658lc3G7rMGU%2FzyWR%2BemcAcQi2lZi%2F%2BOSxI%3D&reserved=0> | [Facebook] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2FMoneydanceApp&data=02%7C01%7C%7Ce840803e25de4a63f1c908d7e9cbf237%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637234934453345416&sdata=E4ujXXF2myiwFWlfF20BK9%2FfjziBJz5qzZWzK2jtpK8%3D&reserved=0>

    You have been sent this message because you recently opened a help request with The Infinite Kind.

  7. Support Staff 7 Posted by Ethan on 03 Jun, 2020 04:23 PM

    Ethan's Avatar

    Hello,

    Unfortunately, Sean's response linked in the above post (https://infinitekind.tenderapp.com/discussions/suggestions-for-our-...) is still the most up to date information on ARM processors for Windows.

    Ethan
    Infinite Kind Support

  8. 8 Posted by derekkent23 on 03 Jun, 2020 07:37 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Alister

    See latest response from Sean at https://infinitekind.tenderapp.com/discussions/suggestions-for-our-...

    Hope this helps

  9. System closed this discussion on 02 Sep, 2020 07:40 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

18 Jan, 2021 12:26 AM
17 Jan, 2021 11:08 PM
17 Jan, 2021 11:08 PM
17 Jan, 2021 10:49 PM
17 Jan, 2021 09:58 PM