Lap top crash help

Steve Davis's Avatar

Steve Davis

30 May, 2020 07:21 AM

My laptop with money dance on it has crashed..

I have money dance on my phone, but I want to install it on another computer, how do I go about doing that? - I have downloaded the app, but I don't know how to sync my original file with the app on the other computer.... can you help?

  1. 1 Posted by derekkent23 on 30 May, 2020 08:07 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Steve

    The following assumes you are running Moneydance 2019. Post if you are not.

    If your computer crashes and you have no Moneydance backups, but have been syncing to another device it should be possible to recover the data set.

    Sign into your Dropbox account online and make a copy of your “.moneydancesync” folder under another name as a backup.

    Open Moneydance on your computer. If Moneydance opens in the Welcome to Moneydance window click CREATE A NEW ACCOUNT SET or if Moneydance is open in a data set click FILE (MONEYDANCE on Mac) – NEW.

    Then click OPEN SYNCED FILE. Use the dropdown to set the same sync method as you were using. Click NEXT and highlight your data set from the list. Click NEXT and enter the same encryption password (passphrase) for syncing as before and click FINISH. If your data set is synced back into your computer it will be as a second computer data set, you can’t change the sync method and need converting into a primary computer data set as below. Also, you may find a lot of old, maybe closed accounts or other accounts you have removed from the side bar reappearing in the side bar. Use the “+” sign at bottom of side bar then ADVANCED to tidy up the side bar.

    Procedure for converting a secondary data set into a primary data set.

    Do a FILE – EXPORT BACKUP in case something goes wrong.

    To convert a secondary data set to a primary data set you need to run the attached script in Moneydance 2019.
    With your data set open click WINDOW - SHOW MONEYBOT CONSOLE use OPEN SCRIPT to select the script and click OPEN then RUN. Wait until the script has run, this may take some time. Close and reopen Moneydance. You should now be able to change the syncing method, leave it at the current syncing method.

    You should now find all your devices are syncing again with your primary data set recovered.

    Hope this helps.

  2. 2 Posted by Steve Davis on 30 May, 2020 08:15 AM

    Steve Davis's Avatar

    I will give this a go, it looks promising - thank you very much - I have run out of patience at the moment so I will try in a few hours time.  Many thanks :-)
    Steve Davis

        On Saturday, 30 May 2020, 09:07:38 BST, derekkent23 <[email blocked]> wrote:

  3. System closed this discussion on 29 Aug, 2020 08:20 AM.

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