Downloading Investments

Kevin's Avatar


21 May, 2015 02:56 AM

I am in TRIAL mode and I can't see buying this product if it doesn't accurately download investment account data.

I have tried IMPORTING files dowloaded from my account web site.
NEITHER results in accurate balances.
There isn't even agreement between the SUMMARY COUMN balance and the individual ACCOUNT balance.

  1. Support Staff 1 Posted by Ethan on 21 May, 2015 11:45 AM

    Ethan's Avatar


    Do all the transactions appear to be correct, and just the balance appears to be off? If so, you may need to set the initial balance for the accounts. The is the balance of the account before the first transaction that you have data for. You can edit this by clicking on the account in the left sidebar and going to Account -> Edit Account from the menu bar. This is the most common reason for balances to be off for newly created accounts.

    I'm not quite sure where you are referring to with the two different balances in the last line of your question, but if one of those was about the balance in the left sidebar not matching your register, you may have a different type of balance set to display there. You can change the type of balance displayed in the sidebar in the preferences screen by going to Help -> Preferences (Moneydance -> Preferences on a Mac).

    Moneydance Support

  2. 2 Posted by Joe on 20 Jun, 2015 08:03 PM

    Joe's Avatar

    Sorry -- this is a giant glaring problem in Moneydance 2015.5 -- no easy way to update Moneydance balances (shares, cash) to match online balances.

    I just spent ~10 hours fixing this by hand, after importing a couple of decades of Quicken data. Inevitably, things don't add up the same, and I'm not about to track why. There are 40-50 accounts involved, each with a cash balance, but 30+ accounts have 1-30 securities, resulting in about 500 account/security balances, each of which has to be fixed manually. This is a very bad design.

    All I want is a button "Match online balance" to create adjusting entries so that Moneydance and online balances of shares and cash can be made to match with one click per account. That should not be hard for a computer, but it is a nightmare for manual adjustments.

    BTW, this process needs to be repeated periodically, because Moneydance and financial institution may get out of sync. This happens often enough that without a "Match online balance" button Moneydance will become unusable for me. Consider this a very strong feature request.

  3. System closed this discussion on 19 Mar, 2016 04:55 AM.

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