MD 2015 for Mac won't update securities

axlerod's Avatar

axlerod

10 Jun, 2015 10:13 PM

I upgraded to MD 2015 on June 5 (5 days ago) with no problems. Today, I noticed that my mutual funds haven't updated their values. Some digging showed that they last updated on June 2, which might have been the last time I used MD before upgrading, although I can't exactly recall. After checking the 2015 user manual for where to find the "import security price" button, it is not where the manual says it is. Furthermore, since I purchased the program via the Mac App store, there is no "Extension" tab in the menu bar. I checked the extensions page on your website, found the page about adding extensions for people who purchased via the Mac App store. When I try to install it, nothing happens. Is there something I am doing wrong?

  1. Support Staff 1 Posted by Ethan on 11 Jun, 2015 12:53 PM

    Ethan's Avatar

    Hello,

    Unfortunately, we recently discovered that the latest update to the Mac App Store somehow didn't include a working version of the quotes and exchange rates updater. Our developers have submitted an update to Apple, which should be available for download from the App Store as soon as they finish their review process. I apologise for the inconvenience.

    Ethan
    Moneydance Support

  2. Support Staff 2 Posted by Ethan on 26 Jun, 2015 12:48 PM

    Ethan's Avatar

    Hello,

    We've released an update to Moneydance in the App Store today that should resolve this problem. After upgrading through the App Store, the Quotes and Exchange Rates extension should now be available under the Tools menu in the menu bar for the Mac App Store version. Thank you for your patience while we worked to resolve this issue.

    If you like Moneydance, we would appreciate if you could take a moment to leave a rating for the program on the App Store at https://itunes.apple.com/app/id538911179

    Please let me know if I can be of further assistance,

    Ethan
    Moneydance Support

  3. Ethan closed this discussion on 26 Jun, 2015 12:48 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac