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Fidelity Investments Direct Connect Stopped Working

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Frank A

24 Mar, 2018 04:21 PM

Hi,
I have been unable to download transactions to my Fidelity account for the past few days. It worked perfectly in the past. I am getting the following error message:
***Start Of Error Message***
There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Fidelity Investments
Account: XXX
Account Number: XXXXXXXXX

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: Invalid HTTP response: HTTP/1.1 200
***End Of Error Message***

Could this have anything to do with "Fidelity Access"? I have not received any communication from Fidelity about this, but found a web page while searching for a solution:
https://www.fidelity.com/security/fidelity-access-data-security

Thanks in advance for your help,
Frank

1. 1 Posted by billgracie19 on 24 Mar, 2018 04:30 PM

   

   I am getting the same error. Version 2017.6 build 1652

   Thanks,

   Bill

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2. 2 Posted by cscj01 on 24 Mar, 2018 04:58 PM

   

   I have the same problem and the same version and build as Bill.

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3. Support Staff 3 Posted by Jenny on 24 Mar, 2018 05:19 PM

   

   Hi all,

   Sorry to hear about the issues you've encountered.

   We are aware of these problems with the Fidelity connection and we've included a fix for this in the latest preview version of the program. This is 2017.7 build 1670 and can be downloaded from here.

   If you'd prefer not to download the preview version, I will flag this discussion so we can notify you when the next stable version is released with this fix is included (this should be early next week).

   Jenny
   Infinite Kind Support

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4. 4 Posted by billgracie19 on 24 Mar, 2018 08:25 PM

   

   Jenny,

   1670 has eliminated the connection error with Fidelity. I did not have any transactions to download so I'll keep an eye on it and make sure that the download will complete with data from Fidelity.

   Thanks,

   Bill

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5. 5 Posted by Frank A on 24 Mar, 2018 09:17 PM

   

   Jenny,

   I just installed 1670 and downloaded a transaction without error.

   Thanks,
   Frank

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6. 6 Posted by cscj01 on 24 Mar, 2018 09:26 PM

   

   I can also confirm that Fidelity downloads are working for Build 1670. I downloaded some transaction a short while ago.

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7. Frank A closed this discussion on 30 Mar, 2018 03:24 PM.