Investments not automatically downloading prices since around july 26

wickersham.c's Avatar

wickersham.c

24 Aug, 2018 12:29 AM

For some reason my software has not been downloading investment price information since July 26. Do I need to do something to get this automatic price data to flow like it was prior to July 26. I know there was a problem with the software last year. Is this a similar problem?

  1. 1 Posted by derekkent23 on 24 Aug, 2018 06:21 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    First step are you running 2017.8(1691) and Q & ER build 1020?

    Hope this helps

  2. 2 Posted by wickersham.c on 25 Aug, 2018 01:15 AM

    wickersham.c's Avatar

    I found the problem. I needed to update the software. Looks like it is working now.
    Thanks,
    Chuck

    Sent from my iPhone

  3. 3 Posted by wickersham.c on 25 Aug, 2018 01:17 AM

    wickersham.c's Avatar

    Thanks. I needed to update the software. All is working now.
    Chuck

    Sent from my iPhone

  4. System closed this discussion on 24 Nov, 2018 01:20 AM.

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