investments not updating

matt walch's Avatar

matt walch

16 Jan, 2019 03:22 PM

Hello,
I am using alpha vantage to update quotes but nothing is being updated. Are there any issues?
thanks
matt

  1. 1 Posted by derekkent23 on 16 Jan, 2019 05:40 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    For support or others to be able to help you will need to post more information.
    What is you computer operating system?
    What version and build of Moneydance are you running e.g. 2017.10(1706) or may be 2019.0(1847)?
    What build of the Quotes and Exchange Rates Updater perhaps v1024?
    Provide a couple of security tickers and their names so they can be tested.

  2. 2 Posted by Matthew Walch on 16 Jan, 2019 07:17 PM

    Matthew Walch's Avatar

    Thanks for your help. I was able to get to work.
    Thanks again

    Sent using the free mail.com iPad App

  3. 3 Posted by Tom Freeman on 16 Jan, 2019 10:22 PM

    Tom Freeman's Avatar

    Sometime Alphvantage is slow in updating their data. Many users are finding toggling to IEX for security prices to be a better option. Also if you are not using multiple currencies, toggling this off also improves the functionality.

    Tom Freeman
    Infinite Kind Support

  4. 4 Posted by Matthew Walch on 16 Jan, 2019 10:41 PM

    Matthew Walch's Avatar

    Tom,
    Thanks for your help.

    Sent using the free mail.com iPad App

  5. 5 Posted by doulos564 on 17 Jan, 2019 05:47 PM

    doulos564's Avatar

    I also am not support staff, just a user. Thanks for the above. I am also seeing that updating the quotes works intermittently, and also seems to lag even days behind. I monitor 13 mutual funds, and late morning (eastern US), the updater shows 2 prices for 1/16 and all the others are still 1/15. I also see errors in the console window, but am unsure if these are related. I'm attaching the console log which also has my version and OS.

  6. 6 Posted by -Kevin N. on 17 Jan, 2019 06:22 PM

    -Kevin N.'s Avatar

    Hi doulos564,

    Per your console log, you have a number of outdated extensions.
    You should uninstall them or remove them manually from the /home/doug/.moneydance/fmodules folder.

    I'm not a Linux user so I'm assuming that fmodules resides in the .moneydance folder as it does in Windows.

    -Kevin N. (not a member of MD support)

  7. 7 Posted by doulos564 on 17 Jan, 2019 08:18 PM

    doulos564's Avatar

    Thanks for that update. I cleaned up the outdated extensions by removing them from fmodules and removing their references in config.dict and config.dict2 in the parent directory. However, this does not change the intermittent issues with either update method. Do this error have any part in the problem (from the attached console log):

    getting history using url: https://api.iextrading.com/1.0/stock/market/batch?symbols=MCBDX,VBTIX,NBIAX,awshx,VEMPX,VIIIX,MEFZX,MIPSX,MBCZX,OIGIX,OREIX,MEIAX&types=chart&range=1m&chartLast=5
    Saving certificate: 0
        subject: CN=*.iextrading.com, OU=EssentialSSL Wildcard, OU=Domain Control Validated
         issuer: CN=COMODO RSA Domain Validation Secure Server CA, O=COMODO CA Limited, L=Salford, ST=Greater Manchester, C=GB
      not after: Sun Jan 10 18:59:59 EST 2021
     not before: Mon Dec 18 19:00:00 EST 2017
       filename: unknown_cert_0.der
    Saving file to /opt/Moneydance/unknown_cert_0.der
    Error writing unknown cert to file: java.io.FileNotFoundException: unknown_cert_0.der (Permission denied)
    Saving certificate: 1
        subject: CN=COMODO RSA Domain Validation Secure Server CA, O=COMODO CA Limited, L=Salford, ST=Greater Manchester, C=GB
         issuer: CN=COMODO RSA Certification Authority, O=COMODO CA Limited, L=Salford, ST=Greater Manchester, C=GB
      not after: Sun Feb 11 18:59:59 EST 2029
     not before: Tue Feb 11 19:00:00 EST 2014
       filename: unknown_cert_1.der
    Saving file to /opt/Moneydance/unknown_cert_1.der
    Error writing unknown cert to file: java.io.FileNotFoundException: unknown_cert_1.der (Permission denied)

  8. 8 Posted by derekkent23 on 17 Jan, 2019 08:48 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi doulos564

    I other than there is a problem I can’t tell you what the error log is saying regarding the section you isolated. It looks like you still need to remove or update moneyforesight

    However, I can tell you all 11 ticker symbols of yours return a valid price when the third-party Quote Loader is used.

    See post 237 at http://help.infinitekind.com/discussions/investments/3771-third-par...

    Try the Quote Loader and let us know how you get on. Post if you have any problems.

    Hope this helps.

  9. 9 Posted by hleofxquotes on 17 Jan, 2019 08:56 PM

    hleofxquotes's Avatar

    Not sure if the following error would have caused the quotes not being updated but error below

    Error writing unknown cert to file: java.io.FileNotFoundException: unknown_cert_0.der (Permission denied)

    Saving file to /opt/Moneydance/unknown_cert_0.der

    looks like a bug in MD for me.

    On Linux, /opt directory is usually NOT writable by user.

  10. 10 Posted by Mike Bray (Quot... on 18 Jan, 2019 10:52 AM

    Mike Bray (Quote Loader Author)'s Avatar

    I am not support staff, just a user.

    I have seen this before on Windows. If you try and access a web site for which you do not have the certificate Java tries to load the certificate and runs into a permissions problem on the /opt/Moneydance/ folder, hence the Permission denied error. Try changing the permissions on this folder and run again.

    I am not a unix user so can not advise on how to do this.

  11. System closed this discussion on 19 Apr, 2019 11:00 AM.

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