Security Prices and exchange rates updater not working

Christian S.'s Avatar

Christian S.

12 Jul, 2019 10:35 PM

It seems that security and exchange rate updater from Alphavantage has a problem.
When I updated a eek ago all the security prices were inflated by a factor of 100.
I first thought that it was related to updating to 19.3 from 19.1, but going back to 19.1did not solve the problem.
I reported it a week ago, but have not heard back from Infinite Kind, which kind of sucks.
When will this issue be resolved? When can I expect to hear from you.

  1. 1 Posted by derekkent23 on 13 Jul, 2019 07:36 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Can you provide say three ticker symbols and there associated security names so I can test.
    Are you using build v1024 of security and exchange rate updater.

  2. 2 Posted by Christian Skiel... on 13 Jul, 2019 07:18 PM

    Christian Skieller's Avatar


    Any stock symbol should work. Here are some examples:


    It looked like the Quotes and Exchange Rates, had lost the decimal point, so all values were 100 times their true value.

    I am using build 1024.

    I shall look forward to hear what you find.


    Christian S

  3. 3 Posted by derekkent23 on 26 Jul, 2019 10:21 PM

    derekkent23's Avatar

    I am not support staff, jut a user.

    Hi Christian, sorry for the delay, somehow I missed your post. In case you still have an issue see the following.

    Tested using 2019.4(1886) and Build v1024 of quotes and exchange rates updater.
    Prices for all four securities were returned, but Alpha Vantage as a source is very, very slow. All returned values were correct, decimal point in the correct place.

    I also tested using the free third-party Quote Loader and all four of your example securities returned prices, see screen shot.

    If you want to try Quote Loader see post 178 at

    Download the PDF attached to post 178 and have a read.
    To get an overview take a look at the YouTube video by using the link on page one of the PDF.

    Let us know how you get on or if you need help just post.

    Hope this helps.

  4. 4 Posted by Christian Skiel... on 30 Jul, 2019 09:58 PM

    Christian Skieller's Avatar

    Hi Derekken123,

    Qutes and Exchange Rates now seem to be working again.

  5. 5 Posted by derekkent23 on 30 Jul, 2019 10:11 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Be warned Alpha Vantage has done this before and may do it again. Probably a bug in there system.

    Hope this helps.

  6. System closed this discussion on 29 Oct, 2019 10:20 PM.

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