Is there no how to guide?

Susan's Avatar

Susan

14 Sep, 2019 07:21 PM

Is there really no help guide for Money Dance? I have to piece together how to do something through a bunch of discussions? I've spent over an hour on this and am no closer to getting my issue resolved than when I started. If I knew this was the level of help when I purchased MD I would have never purchased it.

My investments are through a broker. Can I connect to my brokerage account (UBS supported by MD) to get a daily update? How to do that. Just putting the website of UBS in the information is not going to connect to my account. Step by step, how is this done?

  1. 1 Posted by watchers5757 on 14 Sep, 2019 07:39 PM

    watchers5757's Avatar

    Hi,
    I don't know if you will find your answer but the basic "help" info is found in the knowlege base.

    https://infinitekind.tenderapp.com/kb

    I switched to this program because Quicken started getting full of bugs. over charging and had terrible service. I spent hours online with a rep and lost a lot of data do to their advice. Moneydance doesn't have the bells and wistles but it seems to work.

    blessings,
    Dave

  2. 2 Posted by Susan Alexander on 14 Sep, 2019 07:44 PM

    Susan Alexander's Avatar

    Thanks Dave. Through my inquiry I was at least provided with a user guide download.

    I’ve been using this program since 2015 and like it much better than quicken. I decided to finally hook it up to 3 investment/brokerage accounts and could not even begin to figure out how to do it. So I have printed off the appropiate pages from the 2015 guide and now am starting to figure out how to do it.

    I can’t believe IK would not at least have those links on their home page. Very frustrating.

    On Sep 14, 2019, at 12:39 PM, watchers5757 <[email blocked]<mailto:[email blocked]>> wrote:

  3. 3 Posted by Susan Alexander on 14 Sep, 2019 07:59 PM

    Susan Alexander's Avatar

    Do you know if I have to use Dropbox even for non mobile syncing?

  4. 4 Posted by dwg on 14 Sep, 2019 09:56 PM

    dwg's Avatar

    I'm a fellow user.

    If you do not use a mobile device (I.e. any device that uses IOS or Android as the operating system) you can use any file sharing service to sync desktop/notebook type devices (i.e. those running Windows, MacOS or Linux).

  5. Support Staff 5 Posted by Maddy on 16 Sep, 2019 08:33 AM

    Maddy's Avatar

    Hi Susan,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.

    Can you let me know which operating system you're running on your computer/s?

    Firstly, Moneydance supports automatic downloads using Direct Connect, and you can view a list of financial institutions we've already established connections with on this page.

    UBS Financial Services Inc. is listed, so you can set this up within Moneydance by navigating to Online --> Set Up Online Banking. Then select 'New Connection' and choose your financial institution from the list.

    Most banks require that you contact them to enable Direct Connect before you can download your data from within Moneydance. Have you already done this?

    When you enable Direct Connect, you'll be given the login credentials you need to connect. Generally, these login details differ from those used for other services like ATM or online banking.


    In regards to syncing with other computers:

    You should ensure you're running the same version and build of Moneydance on any computers you want to sync with.

    Open Moneydance to access the file you'd like to share. Choose File --> Syncing. In this window you should pick a sync method.

    If you have the Dropbox client installed on your computer (in the default location) you'll see the 'Dropbox Folder' sync method.

    If you choose the 'Dropbox Connection' sync method, you'll be prompted to visit the Dropbox site and retrieve an authorisation code that you can enter into Moneydance.

    If you want to use a shared folder service other than Dropbox, choose the 'Shared Folder' sync method and navigate to the shared folder you prefer to use.

    You should also create and enter a syncing encryption password if you haven't already.

    On the other computer, open Moneydance and choose File --> New (or 'Create a new account set' from the Welcome window). Select 'Open Synced File'. Choose the same sync method as the original computer and authorise if required. Select your data file, and enter the sync encryption password to match the original computer.

    The steps to sync with another computer are also outlined in this article from the knowledge base.

    By following these steps, each computer will have it's own copy of your data file, and also backup files. Any changes are shared with the other computer using the sync files within the shared folder you picked. If you enter a test transaction on either computer, you'll see it appear on the other after a few moments.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

  6. System closed this discussion on 16 Dec, 2019 08:40 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac