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Securities Detail Chart Stopped Updating

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Bill

17 Jan, 2020 12:32 PM

I just noticed that the chart for securities is not being updated (see image ).

I settings were supposed to update weekly. Using MD on MacBook Air, Catalina OS, and MD version 2019.3 (1880).

Suggestions Please.

Bill

Added another screen shot. Quote updates returning zero value for all stocks.

• Screen_Shot_2020-01-17_at_6.26.24_AM.png 221 KB

1. 1 Posted by Bill on 22 Jan, 2020 10:18 AM

   

   Here is screen shot showing Zero value returns.

   • Screen_Shot_2020-01-22_at_4.12.57_AM.png 75 KB
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2. 2 Posted by Andrew on 22 Jan, 2020 10:58 AM

   

   Hi Bill,

   Sorry to hear about the problem you've encountered.

   Can you check you're running the latest version of the Quotes and Exchange Rates extension? To do this, choose Extensions --> Manage Extensions. The latest version of the extension is v.1024. You should see an 'Update' button if you're using an older version, or remove the extension and re-install.

   Do not hesitate to contact us again, if you need further assistance.

   --
   Andrew, Infinite Kind Support

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3. 3 Posted by Bill on 22 Jan, 2020 11:05 AM

   

   Andrew:

   v1024 was installed . I will delete and reinstall. I'll post comment after I test they.

   Bill

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4. 4 Posted by Bill on 22 Jan, 2020 11:12 AM

   

   Andrew

   After reinstall of Quotes and Exchange Rates extension, an update still return a price of $0.00 for all securities

   Bill

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5. 5 Posted by dwg on 22 Jan, 2020 11:19 AM

   

   I'm a fellow user.

   The Q & ER extension showing 0 for prices in the status bar for the latest date is a reported bug. The only way to tell if prices have been updated is to look at the price history.

   What data source are you using, for your updates. Posting Moneydance's errlog.txt error log may show something.

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6. 6 Posted by Bill on 22 Jan, 2020 11:24 AM

   

   dwg:

   Thanks for that bit of info. History stops in mid 218. In chart above the spike was day I bought more.

   Bill

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7. 7 Posted by dwg on 22 Jan, 2020 07:19 PM

   

   The questions posed my help to get a resolution for your problem:

   What data source are you using, for your updates. Posting Moneydance's errlog.txt error log may show something.

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8. 8 Posted by Bill on 23 Jan, 2020 12:45 PM

   

   dog

   I'm using Alphaadvantage set to update daily.

   They are updating current prices now, but I still have a gap of no prices between 6/2018 to 9/2019.

   Thanks for your input.

   Bill

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9. System closed this discussion on 23 Apr, 2020 12:50 PM.