Extra information -- After doing some more spreadsheet work, I found that Moneydance subtracted incorrectly on every other transaction for a series of seven transactions, always subtracting too much, as follows:
#1 – off by 0.78
#2 – correct
#3 – off by 0.39
#4 – correct
#5 – off by 0.78
#6 – correct
#7 – off by 0.39
The resulting 2.34 was the difference between the ending Moneydance cash balance and my broker's ending cash balance.
just a user here.
I'm sure you are being a little facetious in saying moneydance can't subtract correctly, but obviously you want a solution to the problem.
I'm assuming you are getting the values downloaded via direct connect, right? If so, have you examined that file to see what your brokerage is telling moneydance? as you point out, the values are small, so maybe the OFX values have a rounding problem from the brokerage?
I DO NOT know the answer, just that the problem is not "inaccurate subtraction", but more like values provided are rounded at the last decimal place or something else, but similar.
I do expect that support staff should get back to you. Sometimes messages do get missed on weekends.
Hope that at least provides some direction on where the inaccuracies might be coming from.
Great. So, let's start with the incorrect subtraction issue - as I don't want to deny it.
Can you show register entries showing the values are exactly as they should be, but the result is a .39 or .78 subtraction discrepancy? Would like to see such (and I'm sure support staff would as well)
Or is the cash value of the transaction in the register also off by .39 or .78 and thus so is the cash balance?
If the former - you've found a big deal (though why no one else has seen it is odd).
If the latter, let's move on to the transaction itself. It's probably some type of transaction like a stock sale, or something involving shares of some sort. (right? wrong?) Like let's say stock interest which is 0.1372 shares added to your account, with a value of X. But maybe if you multiply 0.1372 shares by the value of the shares, it is off by 0.39 ? Maybe it should be 0.13721 ?
Again, I don't know, nor have a clue - just trying to provide some insight, as I am very detailed oriented, and have had to fix errors as small as 0.03 ... due to multiple reasons over 35 years.
Hope that helps some.
(If you have distinct evidence showing MD can't subtract, a screen shot would help support staff, I'm sure)
I've tried it, and I cannot reproduce the problem. I have also never seen a case where Moneydance can not add or subtract properly. I can only come to the conclusion that there is something occurring in your data set, as to what that has me baffled.
This is something hat I think has to go through the support people.
On a thought is it the same security that always shows the problem?
I'm another user. I tried to reproduce it with only the entries shown, without success. Still, register view doesn't always tell the whole story (for example, I could reproduce that screenview with further work that your bookkeeper might have thought was a good idea at the time). If you run a Transactions report for that investment account, does it match that register view?
(I suggest the simple Transactions report rather than Transactions Filter or Investment Transactions, but you might have to scroll right or re-size columns to see everything.)
Rats, I'm using 2019.3 (1880) too and couldn't reproduce it.. I've got nothing but the usual troubleshooting suggestions, in rough order of priority:
- run a transactions report on that investment account
- are you using more than one currency?
- is there anything strange in the errlog.txt file in your .moneydance directory?.
Hoping this might help,
If you have any trouble finding your Home Library folder you can open Finder and hold down the option key while selecting the Go menu and the Library folder option should occur or you can open Finder and select Go -> Go to Folder and copy and paste in the following:
This should pull up your local Library folder.
If you're using Windows, it should be located under your login directory at:
C:\Documents and Settings\(yourusername)\.moneydance\errlog.txt
Depending on your version of Windows
If you're using Linux it should be located in your home folder at:
You might be able to sort the register view so it looks more like the transactions report (right-click an item and see the options under "Sort by") but I guess that matters less than
- are there the same transactions and no extras?
- are the end-of-day balances the same - that is, showing the same errors?
Given no customer service response, you may be caught in the "no one seems to have this problem but you" jungle,
while MD is prioritizing "get out their 2020 stable release", and watching for those type of posts.
just my opinion... I'd suggest posting again when the 2020 non-preview release is out.