tbbrightman's Avatar


04 Apr, 2022 04:01 PM

How do I setup online downloads of my Schwab accounts (5 of them)?

  1. Support Staff 1 Posted by Maddy on 05 Apr, 2022 10:17 AM

    Maddy's Avatar

    Thank you for contacting Moneydance support.

    Firstly, we would recommend downloading and installing Moneydance 2022.3 (4068). This version includes a feature that will allow you to connect to investment accounts using Moneydance + now.

    Generally, you can connect Accounts with Moneydance+ by following the steps outlined here.

    Please note:
    You might be required to disable your current connection on the Online Banking Setup screen first, in order to stop the OFX method (if you were using this previously) to take over Moneydance + and allow your transactions to download as expected .
    To remove the connection, open Moneydance, select your account, then choose Online > Set Up Online Banking and select the "Disable" button to remove the connection.

    Then, in the Set Up Moneydance+ window, you'll need to click on the "None" label in order to select which account in Moneydance corresponds to the account names and numbers on the left side of the window.
    After doing that and selecting the Moneydance account from the menu, using the ⌘D keyboard shortcut or clicking the Download button when the account is selected will cause Moneydance to download the transactions for that account.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  2. 2 Posted by tbbrightman on 05 Apr, 2022 07:18 PM

    tbbrightman's Avatar

    Thanks for your help!

    I can report partial success

    The investing accounts are connected w/r/t cash balances. Yea!

    Unfortunately, stock positions are completely absent. I can't determine
    whether it's caused by the way the shares were transferred (ACAT) or
    because the feature to download a position is simply absent.

    I tried a number of things without success ro I decided to stop and report
    partial success.

    Please let me know if securities positions should work or if it's still

    My TD Ameritrade connections work fine, so the challenge seems to be making
    Schwab functional.

    Thanks again and I'll be happy to try whatever comes along....

  3. 3 Posted by tbbrightman on 19 Apr, 2022 04:14 PM

    tbbrightman's Avatar

    I am completely dissatisfied. IK insists on charging subscription fees and
    a per month access fee and the software doesn't even download security
    portfolios from Schwab, the larget broker in the U.S.!

    I must be doing something very wrong or I need to quit MD altogether!

  4. Support Staff 4 Posted by Maddy on 19 Apr, 2022 04:36 PM

    Maddy's Avatar

    Firstly please be reassured that other customers have reported success when it comes to downloading from Schwab investment accounts using Moneydance +. So, you could download and install Moneydance 2022.3 (4072). This update is now available to download from this page.

    For a full list of improvements in the preview version, please refer to this page.

    After running the update, if the problem persists, you could you send us the contents of your console log, from when you're trying to connect to Schwab via Moneydance+?

    Here's how to get the logs:

    1) In Moneydance, select Help > Console Window. This will open the console messages window.
    2) While the Console Window is open, attempt to connect to your bank using Moneydance+. Any error messages should be recorded to the Console.
    3) Select all of the text in the Console and use the "Copy to Clipboard" button at the bottom to copy the text.
    4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.

    Thank you

    Maddy, Infinite Kind Support

  5. 5 Posted by tbbrightman on 19 Apr, 2022 05:15 PM

    tbbrightman's Avatar

    The Moneydance help screen "About".

    [image: image.png]
    The console logfile is attached.

  6. 6 Posted by tbbrightman on 19 Apr, 2022 08:29 PM

    tbbrightman's Avatar

    I have deleted everything Schwab. I have tried to create and link ONE Schwab investment account.

    I made five attempts to link an account to an account reported by Schwab. MD refused to show the investment account in the list on the right hand side of Setup MD+ screen each time.

    I added another account and re-registered with Scwab. This new account appeared in the list on the right hand side of Setup MD+ screen each time.

    Sadly, it did not correctly download either securities or cash. It downloaded 1 security reported in Portfolio View as a negative share quantity.

    You claim this software works but I have evidence that it doesn't.

  7. 7 Posted by tbbrightman on 19 Apr, 2022 08:31 PM

    tbbrightman's Avatar

    Did all that and it just doesn't work.

  8. Support Staff 8 Posted by Maddy on 20 Apr, 2022 08:20 AM

    Maddy's Avatar

    According to your logs, you are receiving the error below:
    Error code: INVALID_ACCESS_TOKEN. This means that Moneydance + is trying to refresh but Plaid is saying there is a problem.
    To resolve the problem you should navigate to the Online>Setup Moneydance + menu again and look in the connections list (scroll down).
    When you see "no name" listed, you should disconnect it and restart Moneydance.

    Also, we recommend running this update Moneydance 2022.3 (4072). You should choose to overwrite the previous version or manually remove it. This will not interfere with your data.
    However, it is good practice, taking a manual backup before updating the software.

    This may not be required, after doing what I suggested above but it may be useful if you were using the OFX method before switching to Moneydance +.

    Please navigate to Extensions->Manage Extensions and install the Toolbox.
    Launch Toolbox and navigate to Toolbox Options (on top left corner) and select -
    Advanced Mode->Yes->Do Back Up Now (recommended). Then, navigate to Menu: Online Banking (OFX) Tools (2nd tab down).
    In the resulting window, under Update Functions you should select :
    Delete OFX Banking Service / Logon profile (

    Finally, restart Moneydance and recreate the connection as outlined here.

    Please keep us posted on your progress, Thank you!

    Maddy, Infinite Kind Support

  9. 9 Posted by tbbrightman on 20 Apr, 2022 03:03 PM

    tbbrightman's Avatar

    Thanks for your response. There may be light at the end of the tunnel!

    My situation is that I have investment accounts at both TD Ameitrade and
    Schwab. I have used MD with my TDA accounts for years.

    The Schwab is new,

    I have been trying to simply add Schwab while leaving the working TDA as-is.

    From your email I suspect this is wrong. Do I need to use MD+ as an
    all-or-none download service?

    OFX has worked fine with TDA so I hesitate to leave unless I must.

    Please advise and I will follow your instruction.
    Tom B.

  10. Support Staff 10 Posted by Maddy on 20 Apr, 2022 04:16 PM

    Maddy's Avatar

    It seems that you have answered your own question, Tom!

    You need to choose one service or the other with a certain financial institution, as unfortunately you cannot mix the two. Doing so would cause confusion and it will result in receiving error messages similar to what you have reported earlier.

    According to the general response Moneydance + seems to be working well both with Schwab and TD Ameritrade, so may want to run the script in post 8 for both connections and restart Moneydance .

    Maddy, Infinite Kind Support

  11. 11 Posted by tbbrightman on 20 Apr, 2022 05:43 PM

    tbbrightman's Avatar

    From a usefulness standpoint, everything is an utter failure.

    I connected to all the accounts at Schwab and at TDA. The two bank
    accounts downloaded correctly.

    The five investing accounts were utterly worthless. Negative share
    balances, negative prices and impossible dates from TDA and from Schwab.

    This is so far out in left field I can't even be sure that security names
    are correct.

    This is very bad,

  12. Support Staff 12 Posted by Maddy on 21 Apr, 2022 08:29 AM

    Maddy's Avatar

    Can you check that the extension Quotes and Exchange Rate Updater is installed under Extensions->Manage extensions?
    You should use Yahoo as the source.

    Alternatively, you could use the Quote Loader.
    It might be useful to see post 205 in this thread

    Also, you could download the PDF attached to that post and have a read and take a look at the YouTube video to get an overview using the link on page 1 of the PDF.

    Maddy, Infinite Kind Support

  13. 13 Posted by tbbrightman on 21 Apr, 2022 11:06 AM

    tbbrightman's Avatar

    I seem to be good AFAIK. My problem was the difference MD and Quicken WRT
    new accounts. MD does not respect account security positions--it ignores

    Quicken imports them and leaves their cost basis undetermined.

    So now I will try to import the account contents that I acquired with OFX
    download and switch the account over to MD÷ for ongoing updates.

    Inelegant? Sure is. I think I'm correct, though.

  14. 14 Posted by tbbrightman on 26 Apr, 2022 03:23 PM

    tbbrightman's Avatar

    I have now completed an audit and review of one of my accounts that is held
    at TD Ameritrade. I have switched it from free OFX downloads to PAID Plaid
    downloads with disappointing results. The Plaid downloads into IK/MD
    report dividend payments as MiscExp resulting in deduction of the dividend
    amount rather credit (addition) of the dividend amount.

    Please correct this ASAP.

  15. 15 Posted by dtd on 26 Apr, 2022 05:43 PM

    dtd's Avatar

    just a user

    If your OFX is working, there is no need to move to MD+ for that account.

    Almost all my accounts worked with OFX until Schwab went belly up on OFX. I moved ONLY Schwab over to MD+ (and only after investments started working).

    Since I had a history with Schwab, all my security values were in place, so all I needed were updates. Sounds like you are trying to set up Schwab from scratch. I don't know what quicken does to import securities from the beginning, unless you are relying on the potential 18 months of data from Schwab to establish them.

    If that is the case (vs. uploading an initial security value), then I think there are kb articles (or someone here) that can walk you through establishing the securities, and then allowing the schwab download to populate it.

  16. 16 Posted by tbbrightman on 28 Apr, 2022 07:54 PM

    tbbrightman's Avatar

    Your MD+ system simply doesn't work correctly.

    When download a Schwab investment account to MD, MD+ enters Dividend
    payments as debits and deducts dividend payments. It also garbles
    downloads to the extent that I'm return ti OFX for TD Ameritrade.

    Your download support doesn't work for investing at Schwab. After the
    latest Plaid disaster I am forced to consider returning to Windows &
    Quicken both o which I hate.

    To charge a monthly fee for your downloads is annoying but it's despicable
    when the service doesn't even work!

  17. 17 Posted by dtd on 30 Apr, 2022 07:46 AM

    dtd's Avatar

    I am just a user - but working with IK.

    Can you download the newest 4075 version from the preview area, and let me (IK) know what is not working for you?

    This is EXTREMELY active at the moment - so a timely answer would be appreciated to make this work as best as possible.

    I'm doing the same, as Schwab is my biggest account holder of my assets.

    I have one big caveat, but I won't mention it as I (and I pass this on to IK) would like to see yours.

  18. 18 Posted by dtd on 30 Apr, 2022 07:47 AM

    dtd's Avatar

    Obviously, please delete all your previous items which are not working, and reset the sync date so you get it all anew.

  19. 19 Posted by dtd on 30 Apr, 2022 07:53 AM

    dtd's Avatar

    Oh, and yes, I'm (as a fellow user) asking you to beta test - if you don't wish to do so, just ignore these messages - but IK is trying to fix any issues, and if you wish to participate, it will be appreciated, if you feel "this is not your job" - well, that's fine.

  20. Support Staff 20 Posted by Sean Reilly on 30 Apr, 2022 11:41 AM

    Sean Reilly's Avatar

    Just a comment that you can now download build 4076 from the preview page which I believe should fix most, and likely all, of these issues. Can you try the version at this link?

    Thank you dtd for working with me on this and for mentioning the preview version in this thread!


    Sean Reilly
    Developer, The Infinite Kind

  21. 21 Posted by tbbrightman on 30 Apr, 2022 02:59 PM

    tbbrightman's Avatar

    I'll give it a go...just to be clear, I have three accounts still with TD
    Ameritrade and four accounts that are at Schwab. I will keep the three at
    TDA until the merging of operations between Schwab and TDA actually
    occurs. Soonest estimates ares 4Q22.

    This means I will operate 3 accounts using OFX and four with MD+,

    If MD can stabilize by EOY22 all will be well.

  22. 22 Posted by tbbrightman on 30 Apr, 2022 03:03 PM

    tbbrightman's Avatar

    'll give it a go...just to be clear, I have three accounts still with TD
    Ameritrade and four accounts that are at Schwab. I will keep the three at
    TDA until the merging of operations between Schwab and TDA actually
    occurs. Soonest estimates ares 4Q22.

    This means I will operate 3 accounts using OFX and four with MD+,

    If MD can stabilize by EOY22 all will be well.

  23. 23 Posted by tbbrightman on 30 Apr, 2022 03:14 PM

    tbbrightman's Avatar

    I just installed 4076 build. Will advise.

  24. 24 Posted by tbbrightman on 30 Apr, 2022 03:28 PM

    tbbrightman's Avatar

    A quick status report: the obvious warts seem to have been removed.
    Monthly statements should issue tomorrow so a complete report should be
    coming your way by Monday PM.

    This release is much quicker than previous so it's a promising trend!

  25. 25 Posted by tbbrightman on 30 Apr, 2022 04:16 PM

    tbbrightman's Avatar

    You're no doubt familiar with the Quotes and Exchange Rates extension. I
    have set it not to fetch exchange rates yet it reports hundreds of "Unable
    to get rate for ^XXXXXXXXX". I've got it set to fetch 60 odd stock prices
    all of which it retrieves.

    What gives?

    Does it just ignore "Do Not Update" settings? Is there a secret list of 9
    digit security IDs that it tries to update?

    It's just one of MD's peculiar behaviors. If you have any clues I'd be
    grateful to learn.

    Life is only a "zero-sum game" when you make it so.

  26. 26 Posted by dtd on 30 Apr, 2022 09:47 PM

    dtd's Avatar

    just a user

    First, most extensions are not MD itself (but I do think Q&ER is). Still I can't speak to Q&ER as it is a dying extension that is on life support - especially since Alphavantage(?) doesn't want to work anymore for free.

    Have you looked at the Quote Loader extension? That's what I use and it works fantastic for me.

  27. 27 Posted by derekkent23 on 01 May, 2022 08:15 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi tbbrightman

    As dtd suggests try the extension Quote Loader under EXTENSIONS – MANAGE EXTENSION

    For information on the features of this extension and how to use see post 210 at

    Download the PDF’s attached to post 210 and have a read.

    To get an overview take a look at the YouTube videos by using the links on page 1 and 2 of the PDF.

    The Quick Start Video is intended to give a quick overview so the user can see if Quite loader looks like it could work for them. The Short Video expands the user’s knowledge giving more detail. The Full Video goes even further but may be to wordy for some.
    The PDF reinforces what’s leaned in the videos, provides step by step instructions, a must read and provide answers on how to handle less obvious issues some users may come across.

    Let us know how you get on or if you need help just post.

    Hope this helps.

  28. 28 Posted by tbbrightman on 01 May, 2022 02:41 PM

    tbbrightman's Avatar

    Thank you very much. I've tried Quote Loader in the past but without
    documentation or even help videos all that I was able to learn was
    off-putting: that it works by 'scraping quotes' from unnamed sources. That
    sounded too vague and hit-or-miss to be trustworthy. Ill give the pdfs a
    read and see what develops.

    Thanks again!

  29. 29 Posted by Stuart Beesley ... on 01 May, 2022 02:43 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    It’s a doddle to setup (even without the (excellent) guide). It doesn’t really ‘scrape’, it properly queries data sources and extracts the data. It’s an excellent tool.

  30. 30 Posted by cedialogs on 11 May, 2022 09:44 PM

    cedialogs's Avatar

    This comment was split into a new discussion: Schwab

    Good luck trying to link to Schwab. Moneydance spontaneously quit downloading my Schwab brokerage transactions without warning almost a year ago. I tried to use Moneydance+ to download bank transactions. I would have been elated to pay for Moneydance+ if it had not sabotaged all my account logins and permanently attached itself to Moneydance like incurable cancer! Do NOT use Monedance+. It appears that InfiniteKind has been massively scammed by the Moneydance+ software developers.

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