tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/10655-sync-stopped-workingInfinite Kind: Discussion 2018-03-12T19:54:53Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/438391542017-10-24T15:47:20Z2017-10-24T15:47:28ZSync stopped working<div><p>Hi Bill,</p>
<p>Sorry to hear of the issue you have encountered while using Moneydance. Can you let me know the version of Moneydance you are using? You can check this within Moneydance by navigating to Moneydance --> About Moneydance. Can you also let me know what extensions installed if any? Selecting Extensions in the menu bar, should list any installed extensions.</p>
<p>Ian O<br>
Infinite Kind Support</p></div>Ian Otag:infinitekind.tenderapp.com,2009-01-14:Comment/438391542017-10-24T18:35:08Z2017-10-24T18:35:08ZSync stopped working<div><p>Running Version 2014.5 (986) and have one only Extension, Network Synchronizer V32-The Infinite Kind</p></div>William Giffordtag:infinitekind.tenderapp.com,2009-01-14:Comment/438391542017-11-14T17:51:39Z2017-11-14T17:51:39ZSync stopped working<div><p>HELP, have not heard back from you and now trying to fix my sync issue I’ve lost access to moneydance completely. It says I am using the wrong access code, if this keeps on going the way it has in the last year I will have to abound the app for something else. I invested in your upgrade and it has not improved the service.</p></div>William Giffordtag:infinitekind.tenderapp.com,2009-01-14:Comment/438391542017-11-15T09:13:03Z2017-11-15T09:13:03ZSync stopped working<div><p>I am not support staff, just a user.</p>
<p>I have read your posts, but am still unclear as to the nature of your problem.<br>
Are you saying you have downloaded and installed 2017 to replace your 2014 version by purchasing a new licence at a 50% discount? Once you installed 2017 did you install the new key?<br>
Did you follow this article <a href="http://help.infinitekind.com/kb/purchasing-and-upgrading/upgrading-from-2012-2014-and-2015">http://help.infinitekind.com/kb/purchasing-and-upgrading/upgrading-...</a><br>
What operating system does your computer use?<br>
If this is not the issue can you detail exactly what you are trying to do and what is happening so support or others can help.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/438391542017-11-17T17:25:07Z2017-11-17T17:25:08ZSync stopped working<div><p>Sorry, have been busy. As shown below checking moneydance information box it shows Version 2014.5 (986) License Key R1000188-29596. Maybe I did not upgrade, confused with my many APP’s. Maybe you can verify somehow. But back to my problem. When I go into moneydance and go to sync option the dropbox pops up and when I check enable it comes up with Authorization Error: null. Syncing has not worked now since back in early Oct.</p></div>William Giffordtag:infinitekind.tenderapp.com,2009-01-14:Comment/438391542017-11-17T20:59:21Z2017-11-17T20:59:21ZSync stopped working<div><p>I am not support staff, just a user.</p>
<p>Dropbox has turned off its old API used by Moneydance to sync between devices. Moneydance released an updated build for versions 2015 and 2017 but as you would expect haven’t released any updated builds for older versions.</p>
<p>See <a href="http://help.infinitekind.com/kb/older-versions/dropbox-connection-problems">http://help.infinitekind.com/kb/older-versions/dropbox-connection-p...</a></p>
<p>If you purchased 2014 then you should be eligible for a free upgrade to 2015 (using the same key) or a 50% discount on 2017 providing you with a new key. However, checking the key, you posted it is not recognised when entered into the "Upgrading?" Box on this page <a href="https://infinitekind.com/purchase">https://infinitekind.com/purchase</a></p>
<p>Hope this helps</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/438391542017-11-17T21:24:02Z2017-11-17T21:24:02ZSync stopped working<div><p>Just to add to what Derek has said</p>
<p>Some versions of Moneydance should fall back to using a dropbox folder if one is installed, however TIK have not provided any information of which versions will do this.</p>
<p>It is my understanding that the Network Synchronizer extension is not compatible with using dropbox and Moneydance 2014, it was used in pre MD2012 environments as I understand it.</p></div>dwg