tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/11216-syncing-not-working-properlyInfinite Kind: Discussion 2018-05-12T13:50:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/447030502018-02-10T13:42:26Z2018-02-10T13:42:26ZSyncing not working properly<div><p>I am not support staff, just a user.</p>
<p>First do a FILE – EXPORT BACKUP.<br>
Update your build of Moneydance from here <a href="https://infinitekind.com/download-moneydance-personal-finance-software">https://infinitekind.com/download-moneydance-personal-finance-software</a><br>
Assuming you purchase direct and not from Apply store then the most flexible method for syncing is Dropbox Folder. For Dropbox folder you need Dropbox client installed on your computer.</p>
<p>RESET SYNCING<br>
It a good idea to reset syncing if you have changed your syncing method or run into problems during syncing after checking you are running the latest build of 2017.</p>
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<p>Use the setting menu in the phones Moneydance APP to disconnect.</p>
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<p>Set Moneydances “Sync Method” to “Don’t Sync” under FILE – SYNCING, then click OK.</p>
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<p>Use FILE – EXPORT BACKUP to save a backup in case something goes wrong.</p>
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<p>Then shut down Moneydance. If you are using Dropbox as the backup location wait till the Dropbox icon states “Up to Date”. This can take some time.</p>
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<p>Using your computer, in the Dropbox folder delete the folder “.moneydancesync”. Watch the Dropbox icon and wait till it states “Up to Date”.</p>
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<p>Open Moneydance on your computer under FILE - SYNCING, set your “Encryption Passphrase”, set “Sync Method” to “Dropbox Folder”, click OK.</p>
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<p>Wait for Dropbox folder “.moneydancesync” and its contents to be created. Check the Dropbox icon states “Up to Date”.</p>
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<p>Set up syncing to your mobile devices following this article. <a href="http://help.infinitekind.com/kb/syncing-and-sharing-data/syncing-with-mobile-app">http://help.infinitekind.com/kb/syncing-and-sharing-data/syncing-wi...</a><br>
Wait for your data to be synced.</p>
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<p>Hope this helps</p></div>derekkent23