Doesn't sync

Peer Törngren's Avatar

Peer Törngren

23 Mar, 2018 05:26 PM

As of today, the desktop version doesn't sync with my Android device. Have a couple of new entries (entered yesterday evening or today) on both devices, and neither propagates to the other. Have restarted the app on both devices, turned off and on syncing on both devices. No change.

Please advise?

  1. 1 Posted by derekkent23 on 24 Mar, 2018 09:10 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    You don’t state which version and build of Moneydance you are running? See under HELP – ABOUT MONEYDANCE. .e.g. 2017.6(1656).
    What operating system is you computer running?
    if Mac did you purchase direct or through Apple?
    What sync method are you using Dropbox Folder or Dropbox Connection?

    With the answers to these question support or others may be able to help.

  2. 2 Posted by Peer Törngren on 25 Mar, 2018 02:01 PM

    Peer Törngren's Avatar

    2017.5 (1639) running on Windows 10
    1.15 running on Android 7.0
    Syncing thru Dropbox Connection

    As of just now, it appears syncing works ok again. Adding these details
    for references.

    Regards

    Peer Törngren
    Sweden

    ------ Originalmeddelande ------
    Från: "derekkent23" <[email blocked]>
    Till: [email blocked]
    Skickat: 2018-03-24 10:10:44
    Ämne: Re: Doesn't sync [Syncing Moneydance with iPhone, iPod Touch,
    iPad, and Android Devices #11347]

  3. 3 Posted by derekkent23 on 25 Mar, 2018 03:52 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Glad syncing has fixed itself.

    However I would suggest you update to the latest build of 2017 as there has been a number of feature adds and bug fixes. Some of the bug fixes relate to syncing. Update is free and its good practice to keep up to date.
    I would recommend updating to the latest preview build 207.7(1670) according to support to be made the release build next week.
    Do a FILE - EXPORT BACKUP first then install from https://infinitekind.com/preview

    Hope this helps

  4. System closed this discussion on 24 Jun, 2018 04:00 PM.

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