Syncing doesn't work for Dropbox connection

bshemyshua's Avatar


31 Mar, 2018 11:29 PM

I have 2 Windows PCs. One has the correct data and uses sync Dropbox Connection. The password is set up. I can see in Dropbox that the folders are created and updated.
I followed the directions. I read the help in this link
The other installation on the 2nd Windows machine refuses to see the updated data from Dropbox connection though the syncing GUI shows the same Dropbox connection and password. Both installations' Syncing GUI's show me logged into Dropbox as the correct user.

What wrong with this program?

  1. 1 Posted by bshemyshua on 01 Apr, 2018 03:03 AM

    bshemyshua's Avatar

    Got your auto reply with these options

    Based on your support request, we think you may find the following articles from our FAQ helpful:

    Syncing with Other Computers
    Dropbox Connection Problems

    I read both and did the first one. Thought that might work as it started to sync and took some time. It didn't help. The same old data is used.

  2. 2 Posted by derekkent23 on 01 Apr, 2018 07:24 AM

    derekkent23's Avatar

    I am not support staff just a user.

    You don’t state the build of 2017 you are running, see under HELP – ABOUT MONEYDANCE. If you are not running 2017.7.1 then it would be a good idea to update as some syncing bugs were fixed in later builds.

    Can you confirm your primary computer was set up for syncing under FILE – SYNCING and your second computer was set under FILE - NEW - OPEN SYNCED FILE.

    If you have set things up correctly and it’s still not working then try resetting syncing as follows.

    The best and most flexible syncing method is called “Dropbox Folder”.
    Dropbox Folder requires you to download and install Dropbox Client on all your computers. Once installed this simply means you can see the Dropbox folder on each of your computers at C:/Users/user_name/Dropbox . Dropbox Folder is more flexible. For example, with Dropbox Connection if you lose your internet connection when running Moneydance you could lose data. With Dropbox Connect a API in Moneydance talks direct to your Dropbox file in the cloud. Whereas with Dropbox Folder Moneydance talks to the local Dropbox folder on your hard drive created by the Dropbox client. Then syncs to your cloud Dropbox folder when the internet is available.

    The following is an explanation given by Sean the software developer regarding these two syncing methods, Dropbox Folder and Dropbox Connection.
    “With "Dropbox Connection" Moneydance uses the Dropbox API to talk to the Dropbox service directly. So, you don't need to have Dropbox client actually installed on your computer, but you do need to be online when Moneydance is running in order for changes to be synced. With "Drobox Folder" Moneydance will just read and write files to your Dropbox folder on your computer, which means that you need to have Dropbox client installed and running, but you don't need to be online in order for Moneydance to read and write the changes.”

    Set Moneydances auto backup under FILE – PREFERENCES – BACKUPS to use Dropbox in case your computer hard drive fails. However, don’t use the same location for your two computers as this will result in primary and secondary computers backups overwrite each other. Also note Primary and second computer data sets are not interchangeable.

    It a good idea to reset syncing if you have changed your syncing method or run into problems during syncing after checking you are running the latest build of 2017.

    1. If you have mobile devices use there setting menu to disconnect.

    2. Set primary computer “Sync Method” to “Don’t Sync” under FILE – SYNCING, then click OK.

    3. On your primary computer use FILE – EXPORT BACKUP to save a backup in case something goes wrong.

    4. On your second computer click on HELP – SHOW DOCUMENT FOLDER to open a file explorer, close Moneydance and delete your data sets “yourdatasetname.moneydance”.

    5. Using your primary computer in the Dropbox folder delete the folder “.moneydancesync”. Watch the Dropbox icon and wait till it states “Up to Date”. This can talk some time.

    6. In your second computer check that in the Dropbox folder that the folder “.moneydancesync” has been automatically deleted. You need to give Dropbox a short time to complete this deletion.

    7. On your primary computer under FILE - SYNCING, set your “Encryption Passphrase”, set “Sync Method” to “Dropbox Folder”, click OK.

    8. Wait for Dropbox folder “.moneydancesync” and its contents to be created. Check the Dropbox icon states “Up to Date”. This can take some time.

    9. Wait until the same Dropbox folder appears on your second computer, again watch the Dropbox icon this time on your second computer and wait till it states “Up to Date”.

    10. On your second computer starting Moneydance should open it in the welcome window, click on “Create a new account set”.

    11. Select “Open Synced File” and use dropdown to select “Dropbox Folder” then click NEXT.

    12. You should see a search screen headed “Select a synced document to open”

    13. After a short search delay, it should then list your un-synced data set name used on your primary computer.

    14. Highlight your data set name and click NEXT.

    15. Enter the encryption password, the “Encryption Passphrase” you set on your primary computer under FILE – SYNCING.

    16. Then click on FINISH. Wait for your data to be synced.

    You may find a lot of old, maybe closed accounts or other accounts you have removed from the side bar reappearing in the second computers side bar. Use the “+” sign at bottom of side bar then ADVANCED to tidy up the side bar.

    If in any step you don’t get things how I describe, detail what you are seeing, including screen shots.

    Hope this helps.

  3. 3 Posted by bshemyshua on 02 Apr, 2018 01:07 AM

    bshemyshua's Avatar

    Thanks! That got it.

  4. System closed this discussion on 02 Jul, 2018 01:10 AM.

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