sync disappeared

Judy's Avatar


03 May, 2018 08:44 AM

running 2017.7.1 (1671) on my desktop. Had some recent problems with syncing when I opened my laptop (maybe it was accessing the wrong file?) I tried restoring from backup onto my laptop, but that was a disaster. So. I've deleted moneydance from the laptop. Somewhere along the line my desktop switched to "don't sync" but there doesn't seem to be a way to turn it back on. I would really like to get this sorted - we are going away for several weeks and I don't want a nightmare accounting problem when I get back. How do I turn syncing back on?

  1. 1 Posted by derekkent23 on 03 May, 2018 09:23 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    When syncing you have a primary computer on which syncing was setup under FILE – SYNCING and a secondary computer which was synced to the primary under FILE – NEW - OPEN SYNCED FILE. On the secondary computer the syncing method under FILE – SYNCING is not accessible. The primary and secondary computer auto backups are not the same ever though they use the same naming convention. So, if you have set your backups to use the same shared location you can end up restoring your primary computer with a secondary backup as they overwrite each other in the same day.

    To convert a secondary data set into a primary data set proceed as follows.

    Make sure all computers have the latest build from

    I would first rename your Dropbox folder “.moneydancesync” and move it to the hard drive of one of your computers. It can be deleted once things are working again.

    Support have provided a file called "" that should convert your secondary data set, see attached. Before proceeding, please back up your Moneydance data set, just in case something goes wrong. You can create a manual backup using the FILE -EXPORT BACKUP.
    To use the .py file, first save it to your computer, somewhere you can easily access it like your downloads folder or your desktop. Then follow these steps:

    1. In Moneydance, select Window --> Python Scripting.
    2. In the window that opens, select 'Open Script' then navigate to the .py file wherever you saved it on your system.
    3. Select 'Run' to execute the file.
    4. Wait a few moments until you see a message on screen, confirming the script has run successfully.
    5. Close and reopen Moneydance.

    Click FILE - SYNCING, and you should now be able to select the required sync method.

    Then set up syncing with your other computer in the normal way.

    Hope this helps

  2. 2 Posted by Judy on 04 May, 2018 04:04 AM

    Judy's Avatar

    Perhaps I'm being thick, but how do I save the .py file to my computer?

  3. 3 Posted by derekkent23 on 04 May, 2018 07:10 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Go to

    and double click on the file to download the file as you would any other file.

    Hope this helps

  4. System closed this discussion on 03 Aug, 2018 07:20 AM.

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