tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/11514-the-information-is-not-the-same-on-my-iphone-and-the-macbkInfinite Kind: Discussion 2018-08-18T16:10:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/453105562018-05-19T07:15:57Z2018-05-19T07:15:57ZThe information is not the same on my iphone and the macbk. <div><p>I am not support staff, just a user.</p>
<p>You are using an old build of Moneydance so the first thing I would do is update free to 2017.7.1(1671) assuming you direct from <a href="https://infinitekind.com/download-moneydance-personal-finance-software">https://infinitekind.com/download-moneydance-personal-finance-software</a>. A number of sync issues have been fixed since 2017.2 (1597)</p>
<p>Then rest syncing as follows.</p>
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<p>Use your phones setting menu to disconnect.</p>
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<p>Set Moneydances “Sync Method” to “Don’t Sync” under FILE – SYNCING, then click OK.</p>
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<p>Use FILE – EXPORT BACKUP to save a backup in case something goes wrong.</p>
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<p>Then shut down Moneydance. If you are using Dropbox as the backup location wait till the Dropbox icon states “Up to Date”. This can take some time.</p>
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<p>Using your computer, in the Dropbox folder delete the folder “.moneydancesync”. Watch the Dropbox icon and wait till it states “Up to Date”.</p>
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<p>Open Moneydance on your computer under FILE - SYNCING, set your “Encryption Passphrase”, set “Sync Method” to “Dropbox Folder”, click OK.</p>
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<p>Wait for Dropbox folder “.moneydancesync” and its contents to be created. Check the Dropbox icon states “Up to Date”.</p>
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<p>Set up syncing to your mobile devices following this article. <a href="http://help.infinitekind.com/kb/syncing-and-sharing-data/syncing-with-mobile-app">http://help.infinitekind.com/kb/syncing-and-sharing-data/syncing-wi...</a></p>
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<p>Wait for your data to be synced. Some people have reported that this initial sync can take a long time. If required let it sync overnight.</p>
<p>If in any step you don’t get things how I describe, detail what you are seeing, including screen shots.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/453105562018-05-19T16:02:42Z2018-05-19T16:02:42ZThe information is not the same on my iphone and the macbk. <div><p>Thank you!</p>
<p>Sent from my iPhone</p></div>fakrampe