Switched Moneydance 2017 account to sync with iPhone Moneydance App, Won't sync

Brad's Avatar

Brad

13 Apr, 2019 04:25 PM

I deleted accounts accidentally in Moneydance 2017. I then did a Restore from a previous backup. That created a new account. When I reloaded the app, it wouldn't connect to my new Moneydance account. I chose to backup through Dropbox Folder and it took my old encryption code. I hit "begin syncing", and it said: "Waiting for Initial Sync", but it never loaded the transactions.

  1. 1 Posted by Paul Barnard on 13 Apr, 2019 04:46 PM

    Paul Barnard's Avatar

    I have the same problem, but using Dropbox Connection

  2. 2 Posted by derekkent23 on 14 Apr, 2019 07:36 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Can you give more detail of your set up.
    What devices are you syncing, what are there operating system.
    The computer you did the RESTORE FROM BACKUP on was it you primary computer (you can change the sync method under SYNCING) or a secondary computer (sync method fixed under SYNCING).
    The fuller the description you can give on the original issue and the steps you then took the more likely you are to get a solution.
    Hope this helps

  3. 3 Posted by Brad on 14 Apr, 2019 04:15 PM

    Brad's Avatar

    Thanks. I'm running MD2017 on MacOS Sierra 10.12.6. Syncing with App on iPhone 6S Plus. I restored from MoneydanceArchive from a thumb drive backup. I tried syncing through dropbox by FOLDER and CONNECTION with same results: everything seemed to register, but it continued to display "Waiting for Initial Sync" and never populated the App with MD Transactions. (I waited for 5-30 minutes with several different attempts following all the instructions I could find.

  4. 4 Posted by derekkent23 on 14 Apr, 2019 04:32 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Strange. Perhaps the simplest way forward would be to reset syncing.
    On your computer set Don’t Sync as the syncing method.
    On the phone app Disconnect.
    Delete the “.moneydancesync” folder in Dropbox.
    Restart syncing from the start. Computer, phone.
    Give time between each step for Dropbox to sync.

    Hope this helps

  5. 5 Posted by Brad on 14 Apr, 2019 04:49 PM

    Brad's Avatar

    That worked!!!
    Thank you very much!!! :)

  6. 6 Posted by derekkent23 on 14 Apr, 2019 04:56 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Glad I was able to help.

    Have Fun

  7. System closed this discussion on 14 Jul, 2019 05:00 PM.

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