App Failure?

Bob Rogers's Avatar

Bob Rogers

10 Oct, 2019 12:07 AM

I recently updated to newer version of dropbox. I also turned off the app, MoneyDance on my desktop and the dropbox on my desktop. I try to open the app on my iphone and it lets me in but the screen is blank. Down at the bottom it is says synced.

Why won't the app load?

Thank you

  1. Support Staff 1 Posted by Maddy on 10 Oct, 2019 09:07 AM

    Maddy's Avatar

    Hi Bob,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.

    Are you running version 2.22 on your Iphone?

    Can you let me know which operating system you're running on your computer/s?

    Thank you

    Maddy, Infinite Kind Support

  2. 2 Posted by Robert Rogers on 10 Oct, 2019 11:10 AM

    Robert Rogers's Avatar

    Ok yay I was able to get it working again. I had to delete the app and reinstall. Thank you for following up.

    Sent from my iPhone

  3. Support Staff 3 Posted by Maddy on 10 Oct, 2019 11:18 AM

    Maddy's Avatar

    You are welcome, Bob ! I'm very pleased to hear that.
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 10 Oct, 2019 11:18 AM.

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