New Mac Installation

Robert Redden's Avatar

Robert Redden

13 Oct, 2019 09:12 PM

Hi I have just wiped and reinstalled the OS (Catalina) fresh on my Mac. I should say that I had an issue with the Mac and have only been using Moneydance on my mobile devices this past week.
I copied my Moneydance files to a usb drive and copied them back after the reinstall, I've installed Moneydance and opened the file. I now realise that this data is 1 week out of date.
I've setup sync via dropbox account as I had before with the same password as used before but now my 2 mobile devices (iPhone and iPad) are just syncing between themselves but not syncing back to the Mac. The Mac reports finished writing sync data but does not get any new transactions that I enter via the mobile devices.

Do I need to turn off sync on the mobile devices and remove data and the app, then install the app again on the mobile devices and setup syncing to restore the sync ?

  1. Support Staff 1 Posted by Maddy on 14 Oct, 2019 10:52 AM

    Maddy's Avatar

    Hi Robert,

    We are sorry to hear about the problem you have encountered.

    If the data on the mobile device is up-to-date, we can move from there.

    To connect to one of the sync files that your mobile device is connected to:

    You will need to open Moneydance on you computer and click on File > New > Open Synced File, there select the same sync method as was originally setup on your previous computer (Dropbox Connection or Dropbox Folder), you will see a list of data files with the name of your base account, select the same one as is on you mobile device and you will see a prompt for the passphrase (Same as on the previous computer), wait for the initial sync process to finalize and that will be it.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  2. 2 Posted by Robert Redden on 14 Oct, 2019 12:11 PM

    Robert Redden's Avatar

    All sorted.

    Sent from my iPhone

  3. Support Staff 3 Posted by Maddy on 14 Oct, 2019 02:40 PM

    Maddy's Avatar

    I'm very pleased to hear that, Robert!
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 14 Oct, 2019 02:40 PM.

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