tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/13110-new-mac-installationInfinite Kind: Discussion 2019-10-14T14:40:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/477243412019-10-14T10:52:08Z2019-10-14T10:52:08ZNew Mac Installation<div><p>Hi Robert,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>If the data on the mobile device is up-to-date, we can move from there.</p>
<p>To connect to one of the sync files that your mobile device is connected to:</p>
<p>You will need to open Moneydance on you computer and click on File > New > Open Synced File, there select the same sync method as was originally setup on your previous computer (Dropbox Connection or Dropbox Folder), you will see a list of data files with the name of your base account, select the same one as is on you mobile device and you will see a prompt for the passphrase (Same as on the previous computer), wait for the initial sync process to finalize and that will be it.</p>
<p>I hope this information is helpful. Please let me know if you have further questions or need any assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/477243412019-10-14T12:11:21Z2019-10-14T12:11:21ZNew Mac Installation<div><p>Fantastic.<br>
All sorted.</p>
<p>Sent from my iPhone</p></div>Robert Reddentag:infinitekind.tenderapp.com,2009-01-14:Comment/477243412019-10-14T14:40:19Z2019-10-14T14:40:19ZNew Mac Installation<div><p>I'm very pleased to hear that, Robert!<br>
I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy