no sync options

joe elwood's Avatar

joe elwood

19 Oct, 2019 11:02 PM

when I click File>Syncing it goes to Sync settings but I don't have any Sync Method options. all it says is Sync Method: Don't Sync

  1. 1 Posted by derekkent23 on 20 Oct, 2019 07:26 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    At some point where you syncing?
    The situation you describe of not being able to change the sync method is what you would expect to see on a secondary computer were the syncing was setup using FILE (MONEYDANCE on Mac) – NEW – OPEN SYNCED FILE. This is also what you would expect to see if you restored a backup from a secondary computer data set.
    If this is what is happening there is a way to convert a secondary data set to a primary data set so that the syncing method can be change. Post if you need help to do that.

    Hope this helps.

  2. 2 Posted by Joe Elwood on 21 Oct, 2019 03:33 AM

    Joe Elwood's Avatar

    Thanks for your response. It reads like you know exactly what my problem
    is. Yes it was syncing before. Yes I was syncing
    Mac's and an android phone. I did restore from a backup at one time, not
    sure which computer. The iMac is my go to but it is the one that gives me
    no options. The macbook gives me the sync options but won't sync. I hope I
    did not confuse things but if there is any help you can offer I would
    appreciate it. Thank you

  3. 3 Posted by derekkent23 on 21 Oct, 2019 07:26 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Joe

    Sound like you have two Apple computers and Android phone.

    When to set up syncing, one computer is the primary computer, the one set up using FILE – SYNCING. The other is a secondary computer, set up using FILE – NEW – OPEN SYNCED FILE. If you restore a backup from a secondary computer the syncing method is set to Don’t Sync and cannot be changed. You restored a secondary data set backup. One way this could have happened is if your automatic backup saves to the same location, say in Dropbox. The primary and secondary auto backups saved on the same day have the same name. One overwrites the other. So, if the last backup was of the secondary computer then when you restored the syncing method would have been stuck at Don’t Sync.

    It sounds like you would prefer to use your iMac as your primary computer.

    This is a two-step process. Convert your iMac data set from a secondary to a primary data set then reset syncing.

    On your iMac first do an EXPORT - BACKUP in case something goes Wrong.

    To convert a secondary data set to a primary data set you need to run the attached script in Moneydance 2019. Don’t worry it states 2017.
    With your data set open click WINDOW - SHOW MONEYBOT CONSOLE use OPEN SCRIPT to select the script and click RUN. Wait for the script to complete its run, it can take a minute. Close and reopen Moneydance. You should now be able to change the syncing method.
    You now need to reset syncing as follows.

    1. On your phone use its setting menu to disconnect.

    2. Ensure on your primary computer, now the iMac that “Sync Method” is set to “Don’t Sync” under FILE – SYNCING, then click OK.

    3. On your primary computer use FILE – EXPORT BACKUP to save a backup in case something goes wrong.

    4. On your second computer, now your macbook click on HELP – SHOW DOCUMENT FOLDER to open a file explorer, close Moneydance and delete your data sets “yourdatasetname.moneydance”.

    5. Using your primary computer in the Dropbox folder delete the folder “.moneydancesync”. Watch the Dropbox icon and wait till it states “Up to Date”. This can talk some time.

    6. In your second computer check that in the Dropbox folder, that the folder “.moneydancesync” has been automatically deleted. You need to give Dropbox a short time to complete this deletion.

    7. On your primary computer under FILE - SYNCING, set your “Encryption Passphrase”, set “Sync Method” to “Dropbox Folder”, click OK.

    8. Wait for Dropbox folder “.moneydancesync” and its contents to be created. Check the Dropbox icon states “Up to Date”. This can take some time.

    9. Wait until the same Dropbox folder appears on your second computer, again watch the Dropbox icon this time on your second computer and wait till it states “Up to Date”.

    10. On your second computer starting Moneydance should open it in the welcome window, click on “Create a new account set”.

    11. Select “Open Synced File” and use dropdown to select “Dropbox Folder” then click NEXT.

    12. You should see a search screen headed “Select a synced document to open”

    13. After a short search delay, it should then list your un-synced data set name used on your primary computer.

    14. Highlight your data set name and click NEXT.

    15. Enter the encryption password, the “Encryption Passphrase” you set on your primary computer under FILE – SYNCING.

    16. Then click on FINISH. Wait for your data to be synced.

    You may find a lot of old, maybe closed accounts or other accounts you have removed from the side bar reappearing in the second computers side bar. Use the “+” sign at bottom of side bar then ADVANCED to tidy up the side bar.

    1. Now set up syncing on your phone.

    Hope this helps.

  4. 4 Posted by Joe Elwood on 17 Dec, 2019 04:49 AM

    Joe Elwood's Avatar

    I could not figure out from your directions how to run the script. I
    contacted Infinitekind and they were able to help me with that. I spent a
    LOT of time trying to get the devices to sync using their instructions to
    no avail. I decided to look at your instructions to sync and was up and
    running in about five minutes. Thank you so very much for taking the time
    to respond to my emails. Happy Holidays and best regards, Joe Elwood

  5. 5 Posted by derekkent23 on 17 Dec, 2019 10:32 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Joe

    If you are running 2017 that would explain why my description did not fit what you were seeing as far as running the script.

    Glad I was able to help with the rest.

    Have Fun.

  6. 6 Posted by conrodi on 17 Feb, 2020 04:21 PM

    conrodi's Avatar

    Just wanted to say thanks to derekkent23 for posting the step-by-step. I used it today to unravel basically the same circumstance. Worked just great! Much appreciated!!!

  7. 7 Posted by derekkent23 on 17 Feb, 2020 06:30 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi conrodi

    Glad I was able to help you as well.

    Have Fun.

  8. System closed this discussion on 18 May, 2020 06:40 PM.

  9. Joe Elwood re-opened this discussion on 01 Jul, 2020 12:51 AM

  10. 8 Posted by Joe Elwood on 01 Jul, 2020 12:51 AM

    Joe Elwood's Avatar

    Hi Derek, You helped me with syncing issues in the past. I want to upgrade
    my imac os from El Capitan to Catalina. Will Moneydance 2017.10 run on this
    OS? Should I upgrade Moneydance to 2019.3 first? If I do upgrade, what is
    the best and easiest way to get my macbook pro and android phone synced
    again running 2019.3. Any help would be appreciated. Thanks, Joe

  11. 9 Posted by dwg on 01 Jul, 2020 01:26 AM

    dwg's Avatar

    I'm a fellow user.

    The first version of Moneydance qualified with Catalina is 2019.3. As far as I am aware no testing has been done with any 2017 release. We do know of various issues occurring with older versions of Moneydance on Catalina, so I believe it would be prudent to upgrade Moneydance first.

    This is a suggested approach to performing system upgrades when you are using syncing in Moneydance version 2017 or newer. The goal of the approach is to start with consistent data across all systems, upgrade without touching any data and finish the upgrade with all systems having been updated and the data and environment in the same state as when the upgrade was commenced.

    The steps are:

        1. The first step is to start Moneydance on each system and ensure that all syncing has completed. Thus you should have identical data on each system, all transactions should be present on every system.
        2. Take a backup of your data and put it in a safe place.
        3. The next step is to shut down Moneydance on each system, during the upgrade you do not want Moneydance running on any other system that participates in the data syncing.
        4. Perform the upgrade on each system in turn, with this system being the only one running Moneydance.
        5. Once all systems have been upgraded you should be able to start Moneydance on each system and ensure the software is working correctly and that the data is also correct.

    From observation the approach often used is to disable syncing on each machine, perform the upgrade and then re-implement syncing. However I believe the above procedure should work and in any case you have your backup so you are in no worse a position should you have a problem.

  12. 10 Posted by Joe Elwood on 04 Jul, 2020 09:43 PM

    Joe Elwood's Avatar

    I purchased the upgrade but I cannot find the place to enter the new
    license key. Instructions say start moneydance, select help->Register
    Moneydance menu item. Enter key in registration window. When I click Help
    it does not give me any options to enter the key. I've searched everywhere.

  13. 11 Posted by dwg on 04 Jul, 2020 10:27 PM

    dwg's Avatar

    I'm a fellow user.

    There are only two instances where I think this can occur.

    1. You are using a version of Moneydance from Apple's app store, they come pre licensed

    2. You had purchased Moneydance 2017 registered it then upgraded to Moneydance 2019, as the upgrade is free for MD 2017 users you would not expect the register option to be present.

  14. Support Staff 12 Posted by Ethan on 04 Jul, 2020 10:32 PM

    Ethan's Avatar

    In addition to purchasing the new version, have you also downloaded and installed that version from

    If so, please go to Moneydance -> About Moneydance from the menu bar. In the window that appears, does the program show as registered? Which version do you appear to be running?

    Infinite Kind Support

  15. 13 Posted by Joe Elwood on 05 Jul, 2020 12:11 AM

    Joe Elwood's Avatar

    The version I have is 2017.10. I entered my key from that version and it
    said that I can purchase the upgrade for half price. I did that. Do I leave
    the older version on the computer when I download the newer version? When I
    download and enter the key will my data from the older version populate the
    newer version?

  16. 14 Posted by derekkent23 on 05 Jul, 2020 07:01 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Joe

    As you have just purchased a new key it is only valid for Moneydance versions 2019 and the preview version 2020.

    You should do a FILE (MONEYDANCE on Mac) EXPORT BACKUP first.

    Then either download stable 2019 from

    Or the preview 2020 from

    Be aware a preview may contain as yet undiscovered bugs whereas the stable has been out there some time and like 2017.10 any bugs remaining are well known.

    I am running 2020 quite happily.

    When you download your new version simple install it to overwrite your existing 2017.10
    This will replace 2017 with the new version.
    When you open your new version your data will still be there.

    Hope this helps.

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