Syncing Moneydance with my iPad via Drop Box fails to sync my MAC with my iPad.

Charles Gast's Avatar

Charles Gast

15 Nov, 2019 02:31 PM

I am having difficult time again trying to sync my Moneydance with my iPad. I need assistance with the syncing task.

  1. Support Staff 1 Posted by Maddy on 15 Nov, 2019 03:48 PM

    Maddy's Avatar

    Hi Charles,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.
    Can you let me know which operating system you're running on your computer/s?

    Can you try resetting Dropbox syncing to see if that fixes the issue you're seeing? First, go to File -> Syncing in Moneydance and disable Dropbox syncing. Then, close Moneydance and, using the Dropbox app or website interface, delete the:

    .moneydancesync

    folder in your Dropbox folder. Next, re-open Moneydance and re-enable Dropbox syncing. Finally, disconnect from Dropbox syncing on your mobile device and re-connect.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Chip Gast on 31 Dec, 2019 08:01 PM

    Chip Gast's Avatar

    Sorry Maddy, I am still having problems getting Moneydance to sync using
    Dropbox. I have others trying to help me but alas, to no avail. Moneydance
    has no NETWORK SYNCHRONIZER EXTENSION for me to download so on my iPad when
    I try to get into Moneydance all I can get is a screen "Sync Options - Sync
    anywhere there's a network connection using encrypted files in Dropbox."
    which takes me to a page with instructions on adding NETWORK SYNCHRONIZER
    EXTENSION which I can find one. Please advise.

    Chip G

  3. 3 Posted by dwg on 31 Dec, 2019 08:16 PM

    dwg's Avatar

    I'm a fellow user.

    The Network Synchronizer Extension only works with Moneydance 2014 and earlier, in any case it has absolutely nothing to do with Dropbox.

    The instructions for setting up syncing with the Mobile device can be found at:

    https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/syncing-with-mobile-app

  4. System closed this discussion on 31 Mar, 2020 08:20 PM.

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