Maddy on 09 Dec, 2019 12:02 PM
We are sorry to hear about the problem you have encountered.
Which version and build of Moneydance are you using?
To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.
Can you let me know which operating system you're running on your computer/s?
Open Moneydance on the computer, to access the file you'd like to share. Choose File --> Syncing.
In this window you should pick a Dropbox sync method. If you choose 'Dropbox Connection', you'll be prompted to visit the Dropbox site and retrieve an authorisation code that you can enter into Moneydance.
You should also create and enter a syncing encryption password if you haven't already.
When you open the mobile app, click on the blue 'Dropbox' title and logo at the top of the screen. This will allow you to connect with Dropbox and access your sync files. You should pick the file you want to view, and enter the syncing encryption password to match the computer.
The steps to sync with a mobile device are also outlined in this article from the Knowledge Base.
I hope this information is helpful. Please let me know if you have further questions or need any assistance.