Syncing doesn't work.

Jim Smeall's Avatar

Jim Smeall

10 Dec, 2019 04:08 PM

Moneydance mobile app is broken. Help for syncing is years old and doesn't work. Please don't send me to 2 year old instructions. I've deleted mobile app due to low ratings and inability to sync. I was able to sync using dropbox but that doesn't work with Moneydance 2019.3. I've used moneydance for many years but it seems have a lot of syncing issues now.

  1. Support Staff 1 Posted by Maddy on 10 Dec, 2019 04:14 PM

    Maddy's Avatar

    Hi Jim,

    We are sorry to hear about the problem you have encountered.

    Open Moneydance on the computer, to access the file you'd like to share. Choose File --> Syncing.
    In this window you should pick a Dropbox sync method. If you choose 'Dropbox Connection', you'll be prompted to visit the Dropbox site and retrieve an authorisation code that you can enter into Moneydance.
    You should also create and enter a syncing encryption password if you haven't already.

    On your phone, you can download the free Moneydance mobile app from the iOS App Store.
    When you open the mobile app, click on the blue 'Dropbox' title and logo at the top of the screen. This will allow you to connect with Dropbox and access your sync files. You should pick the file you want to view, and enter the syncing encryption password to match the computer.

    The steps to sync with a mobile device are also outlined in this article from the Knowledge Base.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

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