tag:infinitekind.tenderapp.com,2009-01-14:/discussions/iphone-ipod-touch-ipad-android-app-questions/13282-too-complicated-wo-step-by-directionsInfinite Kind: Discussion 2020-09-10T17:54:38Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/479434632019-12-24T22:25:47Z2019-12-24T22:25:47ZToo COMPLICATED w/o step by directions<div><p>I am not support staff, just a user.<br>
Hi William</p>
<p>The syncing link was broken when you restored your backup.</p>
<p>I would recommend resetting syncing as follows.</p>
<ol>
<li>In Moneydance do a FILE (MONEYDANCE on Mac) – EXPORT BACKUP in case something goes wrong.<br></li>
<li>On your phone in Moneydance under setting disconnect.<br></li>
<li>In Moneydance under FILE (MONEYDANCE on Mac) – SYNCING ensure is set SYNC METHOD is DON’T SYNC, then click OK.<br></li>
<li>Assuming you have Dropbox client installed using your computer in the Dropbox folder delete the folder “.moneydancesync”. Watch the Dropbox icon and wait till it states “Up to Date”. This can talk some time. Note on Mac “.moneydancesync” is hidden, try in your Finder window, typing CMD-Shift-G and then pasting ~/Dropbox/.moneydancesync/ into the box to unhide. If you don’t have Dropbox client installed or you find it easier you will need to sign into you Dropbox account and delete “.moneydancsync” from there.<br></li>
<li>On your computer under FILE (MONEYDANCE on Mac)- SYNCING, set your “Encryption Passphrase”, set “Sync Method” to the method you used before, click OK.<br></li>
<li>Wait for Dropbox folder “.moneydancesync” and its contents to be created. Check the Dropbox icon states “Up to Date”. This can take some time.<br></li>
<li>Start the Moneydance app on your phone. You may be asked to sign in to your Dropbox account to allow Moneydance to access Dropbox if this is the first time the device has done this. The mobile app will search for your data set to sync. On the completion of the search you should see your current data set listed. Select this to sync. You will then be asked to enter you Encryption Password, the passphrase you entered on your computer FILE – SYNCING. After you have entered the password click BEGIN SYNCING. The initial sync can take a long time.</li>
</ol>
<p>Hope this helps.</p></div>derekkent23