Network Syncronizer

Richard Evans's Avatar

Richard Evans

27 Jan, 2020 10:24 PM

Hello.
Could you tell me where to find the network synchro sizer extension. I would like to add my phone to the software

Thank you.

Richard Evans

  1. Support Staff 1 Posted by Ethan on 27 Jan, 2020 10:26 PM

    Ethan's Avatar

    Hello Richard,

    You shouldn't need that extension to sync with mobile devices, unless you are using a very old version of the program. Instead, please follow the setup instructions for syncing at: https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/sync...

    Ethan
    Infinite Kind Support

  2. 2 Posted by Richard Evans on 27 Jan, 2020 10:30 PM

    Richard Evans's Avatar

    Hello Ethan.

    When I open the ap on my phone it tells me I need it.

    I’ll follow this link.

    Thanks
    Richard.

    On 27 Jan 2020, at 22:26, Ethan <[email blocked]> wrote:

    

  3. Support Staff 3 Posted by Ethan on 27 Jan, 2020 10:39 PM

    Ethan's Avatar

    Hi Richard,

    My guess is that in the first screen on the app, you didn't click on the large Dropbox icon, but instead pressed the little 'wifi' icon on the lower right of the screen. This would activate the older syncing method, which generally is no longer functional. You may have to delete and reinstall the app to get back to that first screen. Then you should be able to follow the rest of the instructions at that link.

    Best,

    Ethan
    Infinite Kind Support

  4. 4 Posted by Richard Evans on 28 Jan, 2020 07:47 PM

    Richard Evans's Avatar

    Hi Ethan.

    You were spot on.

    All synced and working.

    Thanks for your speedy response.

    Regards

    Richard.

    ________________________________

  5. System closed this discussion on 28 Apr, 2020 07:50 PM.

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