New Dropbox account

jim's Avatar


28 Jan, 2020 12:15 PM

Hi have created a new dropbox account with a different email address. how do i get money dance to recognise this

  1. Support Staff 1 Posted by Maddy on 28 Jan, 2020 02:14 PM

    Maddy's Avatar

    Hi Jim,
    Thank you for contacting Moneydance support.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.

    Can you let me know which operating system you're running on your computer/s?

    Do you have syncing enabled, (via File --> Syncing), and do you share your data file with another computer or a mobile device?

    Generally, you can refer to these articles:

    "Syncing with Other Computers" here

    "Syncing with Mobile App" here

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  2. 2 Posted by Jim Savic on 29 Jan, 2020 06:31 AM

    Jim Savic's Avatar

    Hi Maddy,

    MD version is 2019.3 (1880).

    Operating system on IMac is Version 10.14.6.

    I have been trying to share MD information of my Mac to Iphone for over 6 months now. Problem originated when I ran out of Dropbox space and I don't want to pay $18 a month just so that I have my MD syncing from Mac to iPhone. Absolute nuisance.

    So I have created a new dropbox account which I'm hoping will only run money dance. The new dropbox account is asking for permission for photos but if I do that, it will go oversize again.

    So please, please, explain how I can transfer to this new dropbox account, step by step cause I'm not that computer savvy.


  3. 3 Posted by dwg on 29 Jan, 2020 07:22 AM

    dwg's Avatar

    I'm a fellow user.

    I think people will need to know some more about your existing and your proposed environment.

    You state you are an existing Dropbox user. Do you have and use the Dropbox client with this account and thus have an existing Dropbox folder on your system, if so is this the way you plan to use this moving forward?

    With the new Dropbox account you say you are going to use it for Moneydance only. Are you going to keep this completely standalone or do you intend sharing it with your existing Dropbox account

    One thing I do not know is if using the Dropbox client can you have two completely separate Dropbox accounts being used with it, another user may know this, or indeed you may know.

  4. 4 Posted by Jim Savic on 29 Jan, 2020 07:25 AM

    Jim Savic's Avatar

    Hi Dwg,

    Money dance only.


    Sent from my iPhone

  5. System closed this discussion on 29 Apr, 2020 07:30 AM.

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