trying to move phone data to money dance on new MacBook and new moneydance app from old computer that crashed.

Rick's Avatar


19 Feb, 2020 11:22 PM

installed newest money dance app on new MacBook and imported old 2011 moneydance from crashed computer to this. I want to sync my iPhone 11 moneydance data to the new one but cannot figure out how. nothing shows where to sync them up. My phone is synced to dropbox, I told the new monedance app on MacBook to sync on dropbox but that isn't working.

  1. 1 Posted by dwg on 20 Feb, 2020 01:41 AM

    dwg's Avatar

    I'm a fellow user.

    If you have been using Moneydance 2011 the name of file that you data was in would have been of the form

    When syncing with a mobile device under Moneydance 2011 only a subset of data is maintained in the syncing information and it is not possible to recover data from this.

    If you are using Moneydance 2017 or newer it may be possible to recover your data from the syncing files.

    What is not possible to do is to have data on a mobile device, restore desktop data from a backup and be able to link the two together. Creation of a syncing relationship creates a unique ID and it is not possible to set that unique ID when you recover from a backup.

    Even when using Moneydance 2017 or later when you do use the recovery capability, you then have to go through a process to create a primary system and recreate all the syncing.

    The bottom line is that if you had been using Moneydance 2011 you need to manually take note of new data from the mobile because there is no way of getting it to the desktop and when you go to recreate syncing with the mobile any data on the device will be destroyed,

  2. Support Staff 2 Posted by Ethan on 20 Feb, 2020 02:29 AM

    Ethan's Avatar


    I agree with the above assessment, that there is no way to retrieve your data off of your phone if you were using Moneydance 2011. Do you still have access to any of your data from the old computer? I'm not sure how exactly it has 'crashed,' but sometimes one can still get files off of a hard drive. If not, were you making any external backups of your Moneydance data file, along with the rest of your critical data?

    Infinite Kind Support

  3. 3 Posted by RICHARD HORTON on 20 Feb, 2020 07:13 AM


    Actually, my old IMac booted up and I managed to find the file and get to the MacBook. For some reason my IMac started running very slow...... it cleared up a couple hours ago.

    Sent from my iPhone

  4. Support Staff 4 Posted by Ethan on 20 Feb, 2020 05:18 PM

    Ethan's Avatar

    That's great to hear! It sounds like you've sorted things out, but please let us know if you need more support.

    Infinite Kind Support

  5. Ethan closed this discussion on 20 Feb, 2020 05:18 PM.

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